Ste Wright Community Champion

Hi @kitty.miranda This is possible; I also consolidated it into one rule for ease. The rule uses... * The Custom Field Option IDs rather than the value to set the option * A lookup table rather than multiple IF/ELSE statements --- Prerequisites You're going to use the Option IDs in the rule to set the field value - to get…

Hi @min You can schedule a rule to run once a day, and check if there's any issues which are due within 3 days - and send the email if yes! It will look something like this... * Trigger: Scheduled* Run rule every = 1 days * Run a JQL Search... = TRUE (checkbox)* JQL - due >= 3d and due < 4d * Only include issues... = FALSE…

Hi @BenWade That could be quite a few screenshots! I'll write it down in the first instance :) --- Prerequisites Create a custom User Picker field, to do this... * ...in a Company-managed Project:* Go to Settings (cog icon in top-right) > Issues * Select Custom Fields from the left-hand menu * Create a custom field, type…

Hi @Kay Bickell I think it's part of a long-term roll-out - if you check this release blog from July, it's also mentioned on there. Ste

You might also want to check out Confluence as an option. The Premium version has Team Calendars, which might be suitable for you. Ste

Hi @Yingyi You can create new link types as a Product Admin: * Go to Settings (cog icon in top-right) > Issues * Select Issue linking from the left hand menu * Use the fields near the bottom of the page to add new link types See more information on this help page: Configure issue linking If you then want to automate…

Hi @Sowjanya Mupparaju If there's no tool in use - I'd be encouraging them to use one, and positioning Jira as that solution. Alternatively, I'd either... * Get them to create stories, etc in Excel so you can at least load them into Jira * Use either a Custom Field or a Component to identify issues being done by an…

Hi @Arne Theisen You can create sub-tasks on Issue Types which are not at the Epic-level in the issue hierarchy. It seems like Task might not be - so I'd check that first. To do this... * Go to Settings (cog icon in top-right) > Issues * Select Issue Type Hierarchy from the left-hand menu * Check if Task is specifically…

Hi @radhika This isn't possible using native JQL unfortunately - you'd need an App that extends into this kind of functionality - you could try Apps like... * JQL Search Extensions for Jira * Enhanced Search (part of Scriptrunner) * ...or another App from the Marketplace --- An alternative for is to... * Create a Date…

Hi @María Ferreño Serra Yes, there are limits on canned responses - see this help page for the details: Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 100 shared canned responses for a service project. If you have a…

Hi @María Ferreño Serra Not at this stage, they're per Project. There is a feature request you can vote for though, check out JSDCLOUD-12984 Ste

Hi @Sanjeevani You have several options for self-sufficient help, for example... * Asking questions right here on the Community * Atlassian's support pages - https://support.atlassian.com/ * Help guides, like this one - https://www.atlassian.com/software/jira/guides/getting-started/introduction * The Team Playbook…

Hi @Andreas P. Looks like this feature is coming up - see JRASERVER-5443 which is awaiting release :) Ste

Hi @Shivani Sinha I've modified your question to remove the email addresses - as this is a public forum, not a help centre :) It sounds like you had a Free instance of Jira, but it has been deactivated, is that correct? Free instance's deactivate after an inactive period of 120 days. You can try to get it reactivated via…

Hi @INIGO SOLOMON Yes it is, according to the listing you've provided a link to. In the More details section it states... To use capabilities of the centralized license visibility plugin, you must have Crowd 3.5 Data Center installed. The Atlassian Server or Data Center product for which you want to monitor license usage…

Hi @Harald Seyr You're better to contact Support as I mentioned above - https://support.atlassian.com/ Whilst I'll mention this to Atlassian, you're better to request direct assistance so they can divert you to the appropriate team :) Ste

Hi @Top Level Group As far as I know, given this is quite a new feature, this isn't possible at this point. You can use these attributes in Automation, but only via JQL using the available functions Ste

Hi @flim As far as I know, given this is quite a new feature, this isn't possible at this point. You can use these attributes in Automation, but only via JQL using the available functions Ste

Hi @Battfor This is a public forum, so I've removed your email from your question. I would suggest contacting Atlassian directly for support with this one, you can do that from here: https://support.atlassian.com/ Ste

Hi @青山 明 Can I clarify what kind of link you're looking to create between Jira and Confluence? An example of what you're trying to achieve would be beneficial here :) Ste

Hi @ZSuite Tester I'd probably suggest contacting Atlassian directly with these types of questions - you can do so via either: * https://www.atlassian.com/enterprise/contact?formType=product-features * https://support.atlassian.com/ Ste

Hi @Rodrigo Faria da Motta Not sure I understand - what are you trying to accomplish here? Are you looking to allow attachments to be added to a rich-text field by a customer in a JSM help portal? Ste

Hi @Leyselhoyther Ilo Are you following these instructions? It might not be asking for a Jira Admin's permissions - I think it might be asking for your Microsoft Admin's permission See more on on consent for Microsoft here: https://learn.microsoft.com/en-us/entra/identity-platform/application-consent-experience Ste

Hi @Ngaire Stratton You can set Space-specific permissions: * Go to your Space, and select Space Settings from the left-hand menu * Under the Space Permissions section, select General * Grant users the "Add" permission under the Pages & Whiteboards section ^ If users already have broad access to all Spaces, I would... *…

Hi @ChangSoo Yoon Not that I know of - the create and transition actions are quite different. One alternative I can think of though is to use Automation to create Sub-tasks during a transition, ready for population - perhaps that's one option? Ste

Hi @Mohamed Saad Taha I don't believe this is possible natively - you'd need an App for this, such as... * Jira Misc Workflow Extensions * Jira Workflow Toolbox * JSU Automation Suite * ...or another App from the Marketplace ^ Which have more powerful customisation options for validators Ste

Hi @Pierre Bosisio Do you mean like a dropdown list? If yes, that's not available natively at this point. But the upcoming Confluence databases might do some things similar to your need? Ste

Hi @rlimar Jira Service Management does not need Jira Software to operate Ste 

Hi @Apryl Harris I know you mentioned it above, but just double-confirming the user has the permissions "Create Issue" and "Assign Issues" in the permission scheme? If yes, have you asked another user with the appropriate permissions to try this? What happens? Ste

Hi @Max Haley As far as I know, this isn't possible at this time. Ste