Ste Wright Community Champion

Hi @sandie.roddis The Timeline is separate to the wider board; it shows all different status categories. You can filter the Timeline though, and remove the Done issues :) Ste

Hi Daniel, There's more details about customers on these help pages: https://support.atlassian.com/user-management/docs/manage-accounts-for-jira-service-management-customers/ There are essentially 2 types of customers: * Users with Atlassian accounts, often for internal service desks * Portal-only accounts To create an…

Hi @Michael Ballenger If you have Premium, I'd recommend "backing up" the Project(s) to the sandbox - or better yet, test the move to CMP in the sandbox before doing it in production. Alternatively, you could... * Create a backup of the whole instance * Use an App to backup your instance - such as...* Rewind Backups *…

Hi @Kathryn Reddie Did you ever get through to this vendor? If not, you could try contacting Atlassian Support - and see if they can assist you? :) Ste

Hi @Yuta Igarashi Natively, there isn't a function to search for commenters and dates in this manner. You could... * Create 2 custom fields - a Date Timer Picker field and a User Picker field * Populate them using Automation each time a comment is created/edited * Search using these fields (date/time picker will go down to…

Hi @S, Dinesh Kumar You can do this in 2 rules; you'd have to create each Story as an Action. You can set unique details (Project, Summary, etc) per Action. You need 2 rules though as each rule can only have up to 65 components (actions, triggers, etc). You can see service limits on this help page. If you want the second…

Hi @jimmylow Chuan Min Jira is the product you placed this question in. Unfortunately it's not clear what the daily time slot is. Perhaps a screenshot would be beneficial here of what this feature is? Ste

Hi @jimmylow Chuan Min Which Jira feature is that using? Ste

Hi @Roger Welcome to the Community! I'd still consider updating Safari (it doesn't have to be from that page), if there's an update available. Otherwise, can you try... * With a different browser to see what happens? * Private/Incognito mode * Clearing your cache Or if you still can't access Trello, I'd contact…

Hi @jimmylow Chuan Min Can I confirm what you mean by template? As in, you've deleted an Issue you use as a template? Ste

Hi @Evert Morren Atlas Admin You can grant users the User Management permission - which gives them access to manage users and groups. But this would be instance-wide, not just within one Group. See this help page: * User access admins - They administer users and groups from admin.atlassian.com for a specific product in…

Hi @Ruby You can turn off some of the suggestions/tips which pop-up in Jira. You'll need to be an Admin to do this: * Go to Settings (cog icon in top-right) > System * Choose General Configuration from the left-hand menu (it should default to this) * Scroll to the bottom of this page and select the hyperlink Turn off…

Hi @Evan A central Board is a good idea - with filtering assigned, which can bring issues in based on metadata (like labels) - this is a nice, simple method to visualise multiple data sources in one place. I'd also consider if a dashboard is a good option. You could have multiple gadgets displaying filtered results - eg. a…

Hi @Serena Giorgi This sounds like this bug - JSWCLOUD-25943 This has been fixed since you created this question - is it still an issue today? Ste

Hi @AdamLee Not at this stage as far as I know. You could look for or create a feature request for it though? Feature requests can be found here: https://jira.atlassian.com/secure/Dashboard.jspa Ste

Hi @Margarita This isn't possible at present - although there is a feature request you can vote for, check out: JSWCLOUD-20787 One workaround might be to... * Create a Custom Field to house the Team - either a text field, or a select list * Populate the field using Automation * Use that field to filter by instead --- Text…

Hi @Karen F. Schaefer Are the child issues sub-tasks? I used the JQL function above and it shows me all the story-level and sub-task-level issues below an Epic. This is what is possible in native Jira. Beyond this, when you want to do sub-querying (eg. give me all the Stories of any Epic which has a specific label), you'll…

Hi @Lechra Lewis The prep course is the main study guide for this course. It also suggests the paid course Jira Essentials with Agile Mindset - if you don't have enough team members to book a private course, you could look at public training options. Various Solution Partners run training - check out the Trello Board…

Hi @Anna Naidenko I gave this a try and it does the same for me - and I couldn't get them to be hidden, even with various different filters. I assume you already have 2 separate boards here? One for your Sprints, one for the other teams? If not, I'd try this as one option. But I do agree with @Bill Sheboy - I'd…

Hi @supportadmin The field supports rich text, but it's not the default. Not sure on the exact reason - but at least there's a simple way to switch between the two options :) Ste

Hi @rhylton The Sprint field is ordered by Sprint ID - so it depends on which Sprint was created first. You might be able to place the Sprint Name/Number into a separate field, and filter by this? But there could be complexities if an issue is in more than one Sprint, etc. Ste

Hi @rhylton What order are you specifically seeking? Is it... * Rank - i.e order in the backlog * Alphabetical * Created Date ...? Know what you're looking to achieve will help to drive the best suggestion :) Ste

No worries! If this answer helped, could you accept it? That lets others know it could help them too :) Ste

Hi @Oed Oicidap If this was Atlassian offering a data entry job, then no, it'll be a scam. Atlassian are a large, multi-billion dollar business, and wouldn't be advertising data entry roles in this manner :) Ste

Hi @Anna Naidenko Could this be related - JSWCLOUD-26041 ? Is it possible to try filtering out both the parent and sub-task issues in your filter, if yes? Ste

Hi @Colette White Do you mean a checkbox custom field? Or a checklist directly on the issue view? If it's the latter, that's not a native feature within Jira - and was likely implemented using an App such as... * Issue Checklist * Smart Checklist * ...etc ^ I'd recommend speaking to your Admins (or other Admins if you are…

Hi @João Pedro Galvão de Oliveira It's not possible from the board itself; the WIP limit red colour is an alert rather than a restriction. You might be able to do it via Automation though? The rule might be... * When an issue is transitioned to "In Progress" * Lookup how many issues are "In Progress" * If the amount is…

Hi @Christopher Everett How are you identifying them? Is it just via their static username? If it's username, this should work: [~UserName] Ste

Excellent! If this answer did help, could you accept it? That lets others know in future it can help them too :) Ste

Hi @Tymoteusz Tomaszuk No, this option isn't available - this help page details what can be assigned to a permission: You can grant permissions to: * Individual users, which your site admin can invite to your Jira products. Learn more inviting users. * Groups, which your site admin sets up. Learn more about groups. *…