Ste Wright Community Champion

Hi @RG Interesting! That screenshot looks different to when I view rules. I assume under the red text is a user's name? If yes, I envisage what I said above is correct - that it would run the rule's actions from that user's account. It looks like there is a help box - "?" - though next to 2 of the options, is there one for…

Hi @Adam Rosenbaum That depends if the issues are all in one Project, or if they broach across multiple. If it's 2+ - set the rule to be... * Global: If this should be the set rule for all Projects * Multiple Projects: If it's more than 1 Project, but is not required for all Projects Ste

Awesome :) If you have any further questions, please do not hesitate to ask them right here on the Community! Ste

Excellent! Let us know how it goes! Ste

Hi @Ken Pottie Jira Service Management (JSM) can run on its own, it does not require Jira Software. You can get either a free instance - or, a free trial of one of the paid plans, depending on what features you need. Perhaps it's worth giving it a try? :) Ste

Hi @Subash C_B_ Echapuram Potentially the Sales team? You can contact them from here: https://www.atlassian.com/enterprise/contact?formType=product-features Alternatively, Atlassian does utilise a large global network of Solutions Partners - you could also contact one of them to see if they can assist - check out the list…

It's a known issue now - check out: https://jira-software.status.atlassian.com/ You can subscribe for updates from there if preferred :) Ste

Hi @Cy Calvo This is a known issue; check out https://jira-software.status.atlassian.com/ You can also subscribe for updates if preferred. A workaround some users have reported is working is to use Bulk Edit to create new Components, if one is needed immediately. Ste

Hi @Ken Pottie This help page has a quick overview of the 3 Jira Products - Jira Software, Jira Work Management, and Jira Service Management. In relation to Service & Project Management, Jira Service Management does come with Jira Work Management's functionality. A quote from the help page above: By default, both a Jira…

Hi @christopher.branaman This is a known issue; check out https://jira-software.status.atlassian.com/ You can also subscribe for updates if beneficial to you! A workaround some users have reported is working is to use Bulk Edit to create new Components, if one is needed immediately. Ste

Hi @shivani.shirguppi Just create a Service Account? A user who is not a human user, but has their own account, name, password, email, etc. You could give this user access to create issues in all Projects via Permission Schemes? Ste

Hi jdepessemier@cirb.brussels A few other users are also seeing this issue! Best suggestion is to report it to Atlassian Support - https://support.atlassian.com/contact/#/ A user has also found a temporary workaround -…

Hi @serge calderara I'd recommend contacting Atlassian directly just to ensure either if this is possible, or what the best alternative is. You can contact... * Atlassian Support - https://support.atlassian.com/contact/#/ * Sales - https://www.atlassian.com/enterprise/contact?formType=product-features Ste

Hi @RG Not sure on (1) - can you clarify where this is specifically within Rule Options? A screenshot could be beneficial here. I've assumed (1) below: * Runs the rule as the Project default user (?) * Runs the rule as the user who triggered the event - i.e if you trigger the rule, the action runs from your user account…

Hi @Emin Could you ask your Admins (if it's not you) to try... * Reindexing the instance? * Restarting the instance? Ste

Hi @David Friedrich For non-agents (i.e from within the customer portal), I don't believe this is possible at the moment, as it's not possible to have a screen as part of the approval - nor is it possible to ensure the validators activate when approving from the portal. There are feature requests for this, check…

Hi @Emin Is this a Server/DC or Cloud instance? And is it just happening to you? Or other users on your instance? Ste

Hi @Sriram Prabu A few other users are also seeing this issue! Check this question: https://community.atlassian.com/t5/Jira-Software-questions/Having-trouble-creating-a-JIRA-component/qaq-p/2548768 Best suggestion is to report it to Atlassian Support - https://support.atlassian.com/contact/#/ Ste

Hi @Seval You're not the only user reporting this issue! See: https://community.atlassian.com/t5/Jira-Software-questions/Having-trouble-creating-a-JIRA-component/qaq-p/2548768 Ste

Hi @AJ Then your main native option is to export the data via the API, and translate it into a readable format. Ste

Hi @Ratih Ebtania Shouldn't do, it used to be included in every CSV export. Now, assuming you are exporting your defaults rather than a specific filter's columns, it would depend on what each user's defaults are. If they don't include the "Parent" field, then it wouldn't be included in the export. Ste

Hi @nasiruddin.nordin In this instance - A, B, and Result are all number fields. Is this the same in your scenario? Ste

Hi @Mark J Cunningham Report it to Atlassian, looks like it might be happening to multiple users! Ste

Hi @serge calderara * Whilst the users' access, etc can be handled from Azure AD, each user will get an Atlassian account. It's just that these accounts are managed by your organisation, letting you activate, deactivate, change their details, etc. * Bob would have one Atlassian account which could have access to multiple…

Hi @Achmad Rifki Natively, you need to use Automation for that. Do you have any Automation / Scripting Apps you might be able to use - for example... * Scriptrunner * Jira Command Line Interface * Power Scripts ...? Ste

Hi @Muhammad Moazzam Hassan The plusBusinessDays will avoid weekends. I feel like for holidays, it might be easier to use a separate rule and IF/ELSE statements. --- For example... * Trigger: Field Value Changed* Field to Monitor = Planned Start Date * Condition: IF Block... * IF... * Condition: Issue Fields Condition*…

Hi @Mike I'll refer this to Atlassian (given this is a Free instance) - so they can assist further :) Ste

Hi @mark.liebold You can use the Advanced section and JSON to do this. For example, to modify an Epic's children when the value changes at an Epic level... * Trigger: Field Value Changed* Field to Monitor = Team * Condition: Issue Fields Condition* Field = Issue Type * Condition = equals * Value = Epic * Branch: Related…

Hi @Vincent (BleuLemon) Works fine in the on-prem instance I just checked. Is this happening for all users or just yourself? And what version of Server/DC is this? Ste

Hi @박성민(학해) What option are you looking to expand by default? A screenshot could be beneficial here. Ste