Ste Wright Community Champion

Hi @Shymanska Hanna Going to need a little more information to assist you here :) What's the specific error users receive? Ste

Hi @Danilo Dias Just confirming the simple things first - are you listed as a member of this Service Desk Team / as a Project Admin? Ste --- And in Portuguese, according to Google Translate... Apenas confirmando primeiro as coisas simples: você está listado como membro desta equipe de Service Desk/como administrador de…

Hi @Vero Onetto As this is a public forum, I have removed your email address from your post :) Just to confirm, you have no Standard/Premium/Enterprise Workspaces attached to your user? And no credit card attached to any of them in the billing settings? If this is the case, I'd recontact Trello Support…

Hi @Raul Rodrigues You should be able to... * Add a new Admin - https://support.atlassian.com/trello/docs/adding-an-admin-to-a-workspace/ * And then, deactivate the user - https://support.atlassian.com/trello/docs/what-is-a-deactivated-user/ You may also need to modify the Organization Admins from within your Atlassian…

Hi @Zack Howard Have you tried modifying your personal email in the Atlassian Certification portal? * Go to https://www.certmetrics.com/atlassian/default.aspx * Select the Contact Info tab * Change your personal email address Once you've done this, I would then test if you can login with your personal account. If not, and…

Hi @Lara Costa If the users are single-board guests, this should work. Single-board guests are not billed. See more information on this help page, under the title "Guest types and costs" - https://support.atlassian.com/trello/docs/board-guests/ Ste --- And in Portuguese, according to Google Translate... Se os usuários…

Hi @Kris Phipps There is a native option for this, see here: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/ You can also report on those scores here: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-track-customer-feedback-trends/ ---…

Hi @Kamil Askerov Could you provide us some more information here? Specifically what the audit logs state, and what the rule itself looks like? Ste

Hi @Vikram K I tried this and it also didn't work for me, strange! Can you show us how you are trying to visualise the data once looked up? Ste

Hi @OliviaChin I don't think you'd be able to easily convert the .png to Excel, but you can just export the Timeline as .csv direct from Jira :) Ste

Hi @Lisette Ermens How to cancel Trello is on this page: https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ If you're using a trial of Premium though from a Free instance, and you haven't entered your card details, it should cancel automatically at the end of the trial - see: Your free trial will…

Hi @Mirza, Agha Zeeshan (HCL) I'm not sure you have to turn off the external user policy - but, I'd test if the settings are still relevant once a user comes through Okta. Ste

Hi @Simone Viggiano What error do you receive when trying to reopen a closed board? If you're on a free version of Trello, you are limited to 10 boards. So if you have 10 open boards, you will need to close one to reopen another. Ste --- And in Portuguese, according to Google Translate... Que erro você recebe ao tentar…

Hi @Yousuf Al Rawahi Have you tried the instructions mentioned here? - https://docs.eazybi.com/eazybi/data-import/data-from-jira/assets Ste

As in, deletion isn't activated? And there's no Automation Rules which delete issues? You could check if there's an Issue Security Scheme applied to your Project; this is possible to view in Project Settings. If there is, you could ask users with access to the relevant levels if that issue exists for them. Another option…

Hi @Nada Alahmadi Usually, this means an issue has been... * Deleted - the numbers continue to count up sequentially, even if an issue was removed. * Hidden from your view (eg. behind an Issue Security Scheme). * Moved to another Project - which means the issue's Key has changed. But the previous key is saved in the…

Hi @渋澤正子 Answers below: * The price is per Workspace - so if you have 2 Workspaces with the same 12 people in them, you'd be paying for them twice (i.e $5 x12 x2). The only exemption is Enterprise, which comes with unlimited workspaces. * Yes, the maximum number of users in Free under the new limits will be 10…

Unless this is a Team-managed Project (as those Issue Types are all per Project). Ste

Hi @韩文鸿 Can I clarify - is Document Center an Atlassian product? Ste --- And in Chinese (according to Google Translate)... 我可以澄清一下 - 文档中心是 Atlassian 产品吗？

Hi @Luciana Oliveira Not sure how this is related to Nick's question - can you clarify? If it isn't, can you please create a new question instead? You can do this from the "Ask the Community +" menu on the top blue navigation bar. Ste

Hi @Jar Lady Task 1 would need to be related to Task 2 in some manner, so it's possible to locate Task 2. You want something repeatable, so you don't a custom rule per Task - are the Tasks linked together using linked issues potentially? Ste

Hi @Nina Andrić This isn't possible natively. The data will be in the issue's history - you could look to use the API to access this, or use an App to view the data as required. I'd trial either an Issue History App or a Reporting App from the Marketplace - such as: * Issue History for Jira * Issue History Collector - See…

Hi @Subrahmanyam Just to confirm, someone has requested an App but you can't approve it for installation? Could you try installing it directly from the Marketplace instead? Ste

Is the user a customer there though, alongside the user directory version? Ste

Hi @Tatsuya Kasahara Just to ask - why aren't you using the Migration Assistant? Would likely make this issue redundant. Ste --- And in Japanese (according to Google Translate)... ちょっと聞きたいのですが、なぜ移行アシスタントを使用しないのですか? この問題はおそらく冗長になるでしょう。

Hi @beheer test What type of field is this? Is there a reason you cannot use the base "Edit Issue" options, rather than using Advanced? Ste

Hi @Rob Horan You can't as far as I know, but there is a feature request for this - see: AI-3 Ste

Hi @Claudio Gomes Are you sure those Tasks in the second screenshot are children in the Epic's (if you expand them), and not just orphans without an Epic parent? The same exact Keys are visible in and outside the Epic dropdowns? Ste

Hi @Avikant Gadawe Just to confirm - it isn't as simple as copy/paste? Ste

Hi @Emerson Herrera Morillo Trello Pricing is here: https://trello.com/pricing Whether a collaborator is billable depends if they're a user or a guest, and if they're a single-board or multi-board guest. See this help page, under "Guest types and cost", for more…