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When a person is tagged in the comments by giving @ I can see the 2 usernmaes and email is shown

When a person is tagged in the comments by giving @ I can see the 2 usernames and email is shown in the drop down. Where i can see that there is only 1 user in the crowd and the jira user management.

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Sebastian Krzewiński

Hi @Asiya fathima

Duplicate users means that both users exist in different user directories. As I understand your user db is crowd.

Please check if this user exist in your local jira db or other user db that you are using.

Regards,

Seba

Hi Seba,

I checked in the sql database it has only 1 entry.

Regards,

Asiya

Sebastian Krzewiński

How about customers in JSM project? Does user exist there?

Hi Sebastian,

User exist in JSM user management.

Regards,

Asiya

Is the user a customer there though, alongside the user directory version?

Ste

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