Ste Wright Community Champion

Hi @Helen Velgersdijk Re-indexing is for Server/DC instances of Jira; Cloud auto-reindexes. Is the JQL which is not functioning correctly part of a wider search query? If so, could you share the whole query with us? :) Ste

Hi @Kevin Hartley I'm not sure if there is a complete list of Smart Value options, the pages usually just come with examples! There are ways to find most fields' smart values - see this page for help on how to do that in future :) Ste

Hi @Jakob Müller When you say a whole wiki do you mean: * One or multiple Spaces? * Your Confluence Site? If you're deleting multiple Spaces, I'd follow the instructions above. ------------------- If you mean how to delete your Confluence site itself - you'll need to be the Org/Site Admin and then... * Go…

Hi @Anastasia Kosmanenko You're not able to delete your Atlassian Account as you have products related to your account, where you are the primary billing / technical contact ---------------- If you are a member of a larger organisation, you can change the Billing/Technical Contacts by following the instructions on this…

Hi @Jakob Müller To delete a Space: * Go to your Space * Press Space Settings * Press "Delete Space" - and follow the instructions. Note: I don't believe you can delete the Space from the mobile app Ste

Hi @Gonzalo Fernández Durán It depends on the need. ---------------- If you're looking for open issues which were in a closed sprint - and are in an open or future sprint, you can do this via JQL: Sprint in closedSprints() AND (Sprint in openSprints() OR Sprint in futureSprints()) ---------------- If you're just looking…

Hi @Subin T Kurian There are some online training sessions which can be taken either on-demand - or as a Team. Check out the training catalogue on this page. Alternatively, to search for training options in your timezone, check out the Partner Directory. You can modify the "Specialization" to "Training Partner" to see…

Hi @Daniel_Oborne Yeah - it's not available in Next-Gen at this stage, as each project and its configuration is designed to be entirely independent from all others. There is a feature request to allow this though - check-out JSWCLOUD-17430 Ste

Hi @Thi Phan Đình Natively, this isn't possible. You'll need an app which offers more advanced JQL functions to allow you to do a date compare - such as ScriptRunner You could then check for: issueFunction in dateCompare("issuetype != Test AND status changed TO Closed", "'Actual Start Date' < resolved") ^ This might differ…

Hi @Peter Knaus To confirm: * The scheduled email(?) above provides a link to a list of issues? And... * You'd like to have a list of issues in the email instead with the Assignee of each issue listed against it? ^ Would it be possible to provide more information on how the rule currently works? To try and locate an…

Hi @Tetiana Stesmak There isn't a standard report which visualises this - this is because Story Points are a team estimation static normally, as opposed to a per-user metric. There might be an app or similar we can suggest - but can I confirm: * What outcome are you looking to achieve? * How is team member ownership of an…

Hi @Sam Cheesman To check this per board: * Press "Show Menu" in the top-right corner * On the list which appears, select "Power-Ups" * Select "Enabled" to see what Power-Ups this board has You can also see a summary at Team level for all boards. I believe you'll need to be a Team Admin and then: * Go to Home - then select…

Hi @Daniel_Oborne You can create a new project, sharing a range of settings with an existing one: * In Jira, go to Projects > Create Project * Check the box "Share settings with an existing project" * Continue on to create the project ^ This will re-use the existing schemes on a new project. This doesn't clone/create new…

Hi @Tomas Løvbukten Strange! I would raise this with Atlassian Support as a next step, as it's inconsistent between your instance and ours. They're best placed to investigate this further first! To contact support, visit: https://support.atlassian.com/ Ste

Hi @mark.liebold Thanks for letting me know! I've updated my original answer to include this information. This might not be a bug, but if you think having this option configurable would be beneficial, you can still raise it as a feature request :) Do that from this page: https://jira.atlassian.com/secure/Dashboard.jspa Ste

Hi @Shwetha.Peruri Awesome! I would do the bulk update. That means if you want to create reports or filters based on the field, the data will be consistent - rather than being a "new" process from today. Ste

Hi @Jeremy Are you trying to delete issues in bulk or singular? And is this Classic or Next-Gen? What is the specific error you receive? A screenshot would be ideal :) I've just tested this in a Free instance and delete appeared to work fine. Ste

Hi @Adam Clark This isn't possible at the moment I don't think. There are workflow rules you can apply to request types, but I don't see one for comment required. See a full list of workflow rules on this page. I would vote/follow JSWCLOUD-17434 - you need validators like in Classic Workflows; these might be included when…

Hi @Phenesia Is this for ACP-620 Managing Jira Cloud Projects? If yes, I find for the check to appear you have to watch the full video for Lecture and Lab at least once without skipping. If you are doing this and it isn't working, try to move between the videos using the next "Lecture" or "Lab" buttons in the bottom-right…

Hi @Matthew Doughty Is this the board's roadmap view in a Classic Project (which is in beta)? If yes, this isn't possible at this point. There are suggestions for it: * JSWCLOUD-18631 - Releases on Roadmaps * JSWCLOUD-17652 - Milestones for Roadmaps ...I would suggest voting/following these for updates! I know these…

Hi @Jose Delvalle I saw this happen yesterday in our environment. I tried just now, and it's working fine again - is it still an issue for you now? If it is, I'd raise a support ticket: https://support.atlassian.com/ Ste

Hi @Khadiga AL-Gunaid There's a few good ways you can increase your knowledge with Atlassian Tools: * Training: Take some training via Atlassian University. This page is a good starting point; pick the learning paths which most interest you and do some training courses. * Product Guides: Read through the product guides -…

Hi @Khadiga AL-Gunaid Do you mean work for Atlassian? If yes - you can view a list of current open roles on this page: https://www.atlassian.com/company/careers/all-jobs Ste

Hi @Khadiga AL-Gunaid Some of the Atlassian University training is free - see: https://training.atlassian.com/free-training-catalog ^ This would be a good place to start! Ste

Hi @Douglas Curry I'd think from a simplicity and storage perspective, Confluence would be a good option here. You could: * Create a Space where all of these questionnaires are kept - or, if each project will have its own Space, create the Space first * Create a Template with the questions pre-set on it. * Request during…

Hi @Abubacker Siddique What happens when the user tries to access Jira? I'd first check the user still has Jira product access. As a Site Admin: * Go to https://admin.atlassian.com/ * Against your site, press "Manage Users" * Locate a user who should have Jira but not Confluence, and select them * Ensure the user has "Has…

Hi @Sharon Adams It shouldn't take that long! How did you order Business Class? If purchasing via this page, it should be pretty quick. I would check first which Team you were updating to Business Class (esp. if you have multiple teams) - and see if Business Class is activated for it. To check this: * Go to your Home page,…

Hi @Alex Hoffman It's not possible to modify your Cloud URL at this stage; you'll need to create a new instance and migrate your data across to it. For more information on this, please see this page. Ste

Hi @mark.liebold You can activate the roll-up of estimates: * Select "View Settings" (top-right corner of roadmap) * In the "Roll-up" section, check the "Others" checkbox Ste

Hi @Hanno-Wybren Mook You can see details on where Cloud products are hosted on the Cloud Hosting Infrastructure page. Specifically, see... Our cloud hosting infrastructure for Jira Software, Jira Service Desk, and Confluence includes AWS regions across the United States, Germany, Ireland, Singapore, and Australia. Our…