Ste Wright Community Champion

Hi @mark.liebold I think this is only an issue on the New Interface. If you switch to the Classic Interface (Cog Icon > Configure > Planning Interface > Disable improved interface), Advanced Roadmaps appears to follow the same time tracking settings as Jira. I did locate a bug for this in Jira Server -…

Hi @Clement PASSEVANT I'd check in all instances (via issue search) there is data for all each JQL query - it will only colour cards which meet the JQL parameters. ---------------- For the JQL - how are you formatting this? If you're setting colours based on: * Issues that have not changed status in 3 days * Issues that…

Hi @Kunal Belnekar Awesome, glad this worked out! Ste

Hi @Tomas Løvbukten Is it happening for just you? Could you ask another user on your instance to try this? Could you also try on a different browser? As I say, I tried this in the "New Issue View" and it works as expected, so I don't think there's a bug in the issue view overall. It might be a setting on your instance, or…

Hi @Thomas J. Olbrich It should be the same fields displayed whether it's one or multiple cards through the native function. Which fields appear to be missing when printing multiple cards? It does only show field data if the field is populated (per card). Note the tips section: * To print multiple issue cards, select the…

Hi @Martin Tauber , @Stanislav Shumlyanskiy Thanks for clarifying how to locate this - I've now found it by activating ITSM early access! I took a look through all the configuration options and I can't locate a method to turn off these ticket categories. Neither can I find instructions for customising them - this page is…

Hi @Thomas J. Olbrich What details are you looking to include on the print-out? I'd check these instructions first to ensure you're following the right steps for native printing. If you are and need more detailed printing, you'll need to consider using an app from the Marketplace - such as Agile Cards - Print Issues from…

Hi @sahere Not natively - but you can utilise Field Configurations to change the "description" under each field per project/issue type in the create/edit screens. This allows you to have a custom description, detailing what the field is, what to put in the field, or similar. It will appear in grey text below each field.…

Hi @MOHAMAD ALHADDAD I'd contact your Site Admin so they can ensure you have the right product access first. If you are the Site Admin, you can check your own product access. Also check to ensure your site remains active. Both can be checked via https://admin.atlassian.com/ If both of these check out - or your site is no…

Hi @Martin Tauber I might be missing something very simple, but how do you get these specific menu options to show on the left-hand side bar? I see Queues, Customers, Reports, etc by default - do you see these instead? Or are you clicking into one of the main options (eg. Queues) to see these? Ste

Hi @Nofar Ben Kereth This should work: {{issue.Employee Name}} ^ I know you mentioned this hasn't worked above. I tested this in our instance and it worked, using a Send Email action (as our Jira isn't linked to Slack - but it should work the same way). I would check: * "Employee Name" should be the actual name of your…

Hi @Shwetha.Peruri A sprint is a timebox - if the timebox ends on a Friday, it should be completed (even if no release has taken place). Keeping it open makes the benefit of the timebox less valuable. -------------- With releases, I find it depends on your team's definition of done: * Completed: If your DoD is the story is…

Hi @Tomas Løvbukten To confirm, you are: * Clicking on the Labels field - or pressing "L" (keyboard shortcut) * Searching & moving up/down the list using keyboard arrow keys * Pressing Enter to add an existing label - or writing a new one and pressing Enter to add it ^ I tried this on both the "New Issue View" and "Classic…

Hi @Karyna Alieksieieva There is a suggestion to have multiple projects on one Roadmap you can vote/follow - see: JSWCLOUD-20703 Ste

Hi @Fredrik Svendsen I would try to keep a Story assigned to one team. I look at it like this in standard Jira: * Epic: This is a collection of user stories that, together, deliver a piece of functionality. Multiple teams might work on one Epic.* This might represent a product or a release - but FixVersions are another…

Hi @Greg Tucker The menu screenshot from the original question? I couldn't locate a list which looks specifically like that as a default, with the icons, etc. Ste

Hi @Alfredo Moya And are you looking to visualise releases on the roadmap? If so - this isn't possible at this point. There are suggestions for it: * JSWCLOUD-18631 - Releases on Roadmaps * JSWCLOUD-17652 - Milestones for Roadmaps ...I would suggest voting/following these for updates! ------------ Or, are you looking to…

Hi @Solomon When you say properties values, what are you referring to? Do you mean... * The jira-config.properties file? * Or just general Jira Server Administration? * Or how to utilise project configuration? Or something else? Ste

Hi @Alfredo Moya When you say "basic roadmap versions", what do you need the roadmap to do? And which roadmap tool are you utilising? Is this: * Advanced Roadmaps for Jira * A Next-Gen roadmap * A Classic Board roadmap * The Roadmap tool in Confluence Ste

Hi @Ahmad Mujahid You can find out information about the certifications on this page You'll find links to certification prep courses and product documentation on the page, which can help you study for each exam. Which certification is dependent on your skillset and intent. Near the bottom of the page is a list of all…

Hi @Vivian.HOAREAU Awesome! Glad it now works! If this answer helped to find the solution, could you press "Accept Answer" at the top? This will help other users who locate this question know this thread will help! Ste

Hi @Nofar Ben Kereth Is the field type a user picker or a single/multi-line text field? And is the project Next-Gen or Classic? Ste

Hi @hkenny No worries - let us know if this is still an issue when you next test it! Ste

Hi @Martin Tauber Where is this menu located? A screenshot would be ideal! And is this a Next-Gen or Classic Service Desk? Ste

Hi @Aidan Millar-Powell It's not possible natively at this stage - see the feature request CONFCLOUD-34024. I would suggest voting for this / following it! There might be a method to assign the issue using Automation - if there's a unique identifier which Automation can reference. For example, if Stories get assigned to a…

Hi @Aidan Millar-Powell Atlassian always welcomes feature requests :) You can make suggestions via this site: https://jira.atlassian.com/secure/Dashboard.jspa ^ You can also search for previous requests which might match yours, which you can add to, vote for or follow! -------------- If it helps, if you're creating…

Hi @Aidan Millar-Powell Atlassian always welcomes feature requests :) You can make suggestions via this site: https://jira.atlassian.com/secure/Dashboard.jspa ^ You can also search for previous requests which might match yours, which you can add to, vote for or follow! Ste

Hi @mfyoga Jira is an issue and project tracking tool - used to plan, track, release and report on delivery or the lifecycle of a project/product. Think story or task tracking, raising bugs, completing delivery releases, etc. Confluence is more of a team workspace; for knowledge management and collaboration. You're more…

Hi @Greg Major This page seems to suggest this is intended behaviour, specifically: Note: Users currently need their own unique usernames and passwords to authenticate for audience-specific pages. ^ It doesn't mention any exclusion for Admins / Creators here! Ste

Hi @Preston Warden There's lots of options here, depending on your need! Is this process implemented in Jira already? If yes, how do Steps 1/2 take place today? What audit-level is needed for this? Is it... * Just a comment from the three users accepting the change request? * An auditable field - confirming that the three…