Ste Wright Community Champion

Hi @Samuele Pretini I'm not sure exactly why, but it just might not be a highly requested feature. There have been suggestions previously for this which have gained little traction, for example: CONFCLOUD-34547 or CONFCLOUD-58333 I would suggest voting for an open suggestion for fonts, or creating one specific to your idea…

Hi @ksawyer When importing the data, are you mapping the columns from the CSV to the fields in Jira, during the steps prior to import? If yes, when you upload what is the error you are receiving? And, are you using the Admin uploader (external system import) or the user uploader (via the issue navigator)? Ste

Hi @Lewis Craik Could you provide a screenshot of how this looks? I tried this on my desktop app on my MBP - and the URL (google.com) opened in my default browser, Chrome - rather than within the app itself. Ste

Hi @Kamil Ćwiertnia Are you looking for Atlassian's tax residency certificate? If yes, you can find a link to it on the How to Pay page, in the Tax Information section. Ste

Hi @kellie This still works for me, to confirm this is how I'm doing each: Attachment (Card): * On a Card, press Attachment * From the menu, select Computer * Select an image and upload The upload arrow on Google Chrome is different for Computer than other options, but it doesn't stop me selecting Computer Cover (Card): *…

Hi @Paul Fitzgerald Some information to help with your queries: 1) 10 Board Limit: * You're restricted to 10 open boards; it won't be possible to create another without an upgraded account * If a board is closed it does not count towards the 10 board limit - but if you want to reopen a board, there needs to be a slot…

Hi @Shane Burger At present, this isn't possible. Quarters are set to match the calendar year. It looks like these suggested features - JPOSERVER-2711 and JSWCLOUD-20576 - cover the need to flex the months related to each quarter. You could vote for these issues and follow them to see if they get implemented. Ste

Hi @Sebastian De Rossi I don't believe this is possible in the new editor; see this comment on another similar question. There is a suggestion to add full markdown support to the new editor, vote/follow CONFCLOUD-68137 Ste

Hi @Johnrey Girasol Not possible at this stage I'm afraid which is why I offered an alternative :) I would vote/follow CONFCLOUD-45607 if this functionality is of interest to you! Ste

Hi @Andrea Striesova It depends if you've verified a domain or not. You can see on ID-6415 a full explanation of where identification changes to Cloud modified what an Admin can or cannot do to a user's account. In summary: * Users own their own accounts in Cloud * Site Admins cannot modify a user's account - eg. their…

Hi @Ann Marie Guinan Daniel has linked to some great documentation above - you can check out an overview of workflows here also: https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-workflows/ Ste

Hi @Natálie The KB article you have is for Advanced Roadmaps, as opposed to Jira Service Management. This article might be better suited to your needs. Let us know if you have any further questions :) Ste

Hi @Shiva Dainak If you're a Jira Admin, you can do this using CSV Import. This is how I'd do it: * Go to Filters > Advanced Issue Search * Search for all sub-tasks which need to be modified * Make sure Summary is one of the visible columns, then press Export > Export Excel CSV (current fields) * Modify the Summaries in…

Hi @serge calderara Based on our Cloud instances, all have received the update already. You should receive a notification (as an Admin) notifying you of the new update when you first login, but you can also check for it in the product selection menu (the square in top-left) to see if Jira Service Desk is now called Jira…

Hi @Simon Phillips By default, not that I know of. You can use an app to accomplish this however, such as Bulk Attachment Download Ste

Hi @Ann Marie Guinan Customers will be able to see a change in status as a ticket moves from "Open" or "Waiting for Support" to "In Progress", to show it is being investigated. If this isn't sufficient, you could create an Automation rule to add an auto-comment! For example, when an issue transitions from "Waiting for…

Hi @Perry Cornforth Could you provide a screenshot perhaps of where the Target End field is on one of your issues? Target End is usually a field reserved for Jira Premium, so if you have Standard I'd be keen to see what you're referencing to :) Ste

Hi @harshvardhans When you close the open sprint, Jira will ask what you want to do with the open issues within it - either move them to the backlog, or to another future sprint. That way, you can have an issue that has been in multiple sprints. Don't remove it from the open sprint, wait until you close it! See more about…

Hi @Sacha van Giessen When you say change the team name, what is the team in Jira? Is it a project? Is it a shared team (in Advanced Roadmaps)? Or a team set up via People (if using Jira Cloud)? Clarifying what the team is represented by will allow us to provide a specific answer :) Ste

Hi @Perry Cornforth Can I confirm you have Jira Premium? Target End is usually a field which is part of Advanced Roadmaps. Or, is this a custom field you have added? I tested this on our instance (which is Jira Premium) and Target Start / Target End are both available via the Columns menu. Ste

Hi @Renaud Diez Not that I know of; what's the use case for creating it from a Jira issue? Ste

Hi @[deleted] Is your project a Next-Gen project? If yes, the field to display is Parent not Epic Link. If this is a Classic project however, and these issues definitely have Epic parents - this looks to be a bug, see CONFCLOUD-70306 Ste

Hi @Teesh Yalamanchili By default, not to that level of specificity. There are a few roadmap options in Confluence: * Roadmap Planner: Create a simple roadmap in Confluence (manually) * Jira Roadmap: Embed an interactive Jira roadmap into your page based on Jira instance, project and board. This is reflective of the…

Hi @[deleted] I guess it depends on what the Confluence page or article contains. For example, we have an FAQ page which utilises expand boxes, so users can look for their question and expand it to see the answer. It was preferred to a page with a significant amount of wording on it. However, for a Knowledge Base article,…

Hi @leyna.rottboll How are the Epics linked to the Features? Is this using linked issues? Or a hierarchical configuration (such as Advanced Roadmaps)? Ste

Hi @doug martin How did you create the relationship between Feature and Epic? Is this using Advanced Roadmaps (formerly Jira Portfolio)? There's no default method to automatically cascade components from one hierarchical level to another - you'd need an app to help with this, such as: * A scripting app, like Scriptrunner *…

Hi @Johnrey Girasol If you mean replace the default blank page when pressing the "Create" button, then I don't believe this is possible. You can see a suggestion to change this on CONFCLOUD-45607 For a Space, there is an alternative: * Go to your Space and select Overview from the left-hand menu (or any page) * Press the…

Hi @Theresa Doris You mention the hierarchy is built into your system; how is the hierarchy created? Does this utilise an app? Or Advanced Roadmaps (via Jira Premium)? Or just using linked issues? Ste

Hi @Ryan Johnson If you're using Advanced Roadmaps (Jira Premium), you can have additional hierarchical levels (eg. Initiative) - see this page. However, you can't move the Epic issue type from the Epic-level, nor add an additional hierarchical level between Epic and Story-level. There is a suggested enhancement for the…

Hi @Mark W_ Foster As far as I know, this is now how it works in Confluence: * If the Jira issue macro returns just one result, it is turned into a link - which can be displayed as a URL, link or card * If the macro returns more than one result, it remains as the Jira macro You can recreate the Jira issue macro if needed,…