Ste Wright Community Champion

Hi @Ahmadu Jalloh Just a few simple things to start with... * Are you looking at the right Sprint in the report? * Did you add the Issues after the set end date for the Sprint? Not sure if this would cause an issue, but worth checking! Ste

Hi @Tomasz Wawrzyniak Do you mean, how do you change an account from unmanaged to managed? It should happen when you activate Access, and verify your domain. See this page: https://support.atlassian.com/user-management/docs/what-are-managed-accounts/ All the Atlassian accounts with email addresses from your verified domain…

Hi @Christian Beck You should be able to just... * Go to your timeline in Jira, and copy the URL * Paste it into a Confluence Page ...and it should come up as a real-time visualisation of it. Works for calendar, list, etc too. I just tried this and it works great! Ste

Hi @Jordyn K_ Lee There isn't a method to make what you want happen I'm afraid - the "Create" button's functionality cannot be modified to have a form included. I've not tried this, but you could try... * Modify the Issue's Workflow * Include a ProForma validator in the "Create" transition* For example, make it required…

Hi @Marie You'll need an App for this - such as Scriptrunner - which extends the functions of JQL to allow for sub-querying. Sub-querying would allow you to set parameters for the linked issues. Then if you wanted to find all the Tests, linked to done Bugs/Stories, you could use something like... issueFunction in…

Hi @Scott Wigglesworth You're looking to export Issues with their comments? If so, I find the easiest method is just to select Export > Export Excel CSV (all fields) - or another "all fields" option. Whilst it will export every field in your instance - it does include the Comments! Ste

Hi @Danielle David Can I confirm the logic for your rule... * If an Issue is linked to another Issue, and the type is set to "duplicated by" * Then resolve the duplicate Issue * And copy the field data from the source Issue Can I clarify why you might copy the data across? What benefit does this offer? Could you also…

Hi @Atle Bjelland This looks like a connection issue between Server and Cloud - but as it could be due to various reasons, I'd recommend seeking help from Atlassian directly. Check this page for help options when migrating to Cloud: https://www.atlassian.com/migration/help Ste

Hi @Priyanka R There's no option to search for specific Jira Projects in this manner, but neither is there a way to set a status of completion, or a date/time for completion, of a Project either. Are these Projects an Issue Type in your instance? If yes, you could use JQL for these. So for example... * Go to Filters on the…

Hi @Viclip Can you clarify exactly how you got to this page/setting? A screenshot would be very useful here :) Ste

Hi @Smita Bhatnagar It should be showing all the Issues up to 5000 (which is the limit) - see: * Cloud: https://support.atlassian.com/jira-software-cloud/docs/limits-on-plan-size-in-advanced-roadmaps/ * Server/DC: The Limits on plan size section on this page…

Hi @Cash Coyne The dynamic option is to use Groups - but it does require Jira Admin... * Create a Group, and add all relevant users to it * Give the Group a unique name (eg. team-1) * Then in JQL - you can use membersof(" ") - for example... assignee in membersof("team-1") The non-Admin option is to create filters you can…

Hi @Gertie Can you clarify what error message you get? And is Epic Roadmap an App, or part of a product? Ste

Hi @Consulente Atlassian This is sort of possible I've found with some triggers. On Triggers such as... * Field value changed and... * Issue updated You can open the More options section and check Execute this rule immediately when the rule is triggered, instead of in the background This means instead of waiting until the…

Hi @Dwight Holman There are differences, but Apps are becoming more mature in Cloud as more teams move there. Aside from taking the time to do the research, you could also contact App vendors and ask about specific needs, or ask for documentation comparing their Server and Cloud App functionality? Ste

Hi @Esme Not sure I understand the issue above - could you clarify... * Are these Team-managed or Company-managed Projects? * Is this a Scrum or Kanban Board (if Company-managed)? * How did you setup these swimlanes? * Where is the 3-dots icon in relation to showing the swimlanes? Screenshots of the setup, and the result,…

Hi @Melle van Keulen Do you mean auto-assignment to a user? I just tested this, and it works fine for me! These are the settings I would check (as a Project Admin)... * Go to Project Settings > Components (left-hand menu) * Ensure the Components have a Component Lead, and the Default Assignee is also Component Lead* If…

Hi @Damian Loverro Is this Server/Data Center, or Cloud? For hyperlinks... * You can insert these in either Server/DC or Cloud - usually Cmnd+K or Ctrl+K will work - or press the link icon in the top bar For videos which play in Confluence... * This will work in Server/DC - use the Multimedia Macro * In Cloud...* It only…

Hi @John Denford Unfortunately, it doesn't look like this is available yet. Check out JSWCLOUD-22753 which is the feature request, and vote on it if it's of interest to you! Ste

Hi @Gretchen Coghill I don't believe there is a scroll option in Data Center - but you could vote for this feature request - JPOSERVER-3023 - if you think it's needed! I also don't believe you can pick by month, quarter, etc specifically. As the view is often trying to fit onto the page, it will modify to show a relevant…

Hi @Mélanie Liguet Beyond the sidebar settings in Space Settings - not natively. You could consider... * Page Tree Macro: Have the page tree in the main overview page for the Space, not just the sidebar, using the "Page Tree" macro.* This could allow you to have it at the top of the page (for example, in a column on one…

Hi @Sarah Phillips Is this a macro from an App? If yes, which one? It's sometimes best to contact the vendor directly if it is an App - to do this: * Go to the App's listing on the Marketplace * Next, select Support from the tabs * Choose a contact method from the right-hand menu Ste

Hi @Veleslav Panov I've got a few questions in relation to this... * You'll probably need an App - do you have Automation for Jira? Or another automation/scripting app? * The trigger is any Bug ticket being populated? * What is the link between the trigger Bug, and all other Bugs? Is it Sprint, or? * What if the other Bugs…

Hi @Herzsenáth Kristóf Can I confirm you're looking to... * Have a budget for a Project * Have a cost assigned to each team member, team, or skill * Use time to measure how long a Project is taking, and reduce the budget based on each team/team member's contribution/cost ...? If yes, whilst it might be possible to…

Hi @Richard McBride Sounds like you might be best to check out... * Jira Service Management * Jira Jira Service Management could manage the customer communication - for example... * Customers can contact you via your request form * You can have a discussion via the ticket with the customer, and send documents, etc * You…

Hi @Alex Ferreira Not quite sure what you're looking to achieve here. What do you mean by adding a form to a notification? Do you mean include a link to a form in an email notification? Ste

Hi @Dwight Holman I've seen these used - but I wouldn't suggest it's the best solution, it's a workaround. I've found this can cause issues like... * Lots of comments, not related to the issue at hand (although you could send an email instead) * Create reporting issues, if you're using a status as the start for cycle time,…

Hi @Emily Ekenstam It can depend on how you setup your customers... * Can anyone send a request to your Service Desk? Or... * Do they need to create an account? If it's the latter, you might find that those customers have actual accounts in your user management. To remove them completely, you then might need to disable…

Hi @Dianna Ring Usually, it's one of two things setting a Priority to a non-default: * Hidden Field: A field which is on the request form, but is hidden, setting a preset value * Automation: An automation rule modifying the priority immediately after creation. See below how to check each. Hidden Field As a Project Admin...…

Hi @ana.bello I'd check out the help pages under Receive requests from an email address These pages should be able to help you setup to meet your needs - specifically I'd check out... * https://support.atlassian.com/jira-service-management-cloud/docs/how-do-customers-send-requests-by-email/ *…