Ste Wright Community Champion

Hi @Laura Frizzell Rules are board-specific, but you can filter them to specific lists. When you add the trigger there's filter options, and one of the extended options (through the funnel icon) is "in List <name>" You could use this to limit the action taken to issues within those lists :) Ste

Hi @Louis Ali Welcome to the Community! Personnel tab sounds like a custom design; what kind of fields are in this tab? Some more information about the setup would be very beneficial :) Ste

Hi @kevin_john_murray You might have already done some of these things, but I would... * Ensure all customers are added as JSM Customers * Add each Customer to the Reporter field, so responses can go directly to them (if needed) You could add them to Reporter per request - or if your team members have Agent access, they…

Hi @James Taylor You should be able to filter a Board, then switch to the Calendar view - and it will honour the filter you set. You will then need to have a method to filter them though - eg. add a label to the duplicates using automation - and filter them out. Ste

Hi @APG Welcome to the Community! I'd consider setting up a Jira Work Management Project for this - it sounds well suited. In terms of reusing tasks (on a free instance) - you could... * Keep them in an Excel file, in an importable format * Import them into Jira - see how…

No worries! If this answer helped, could you accept it? It helps others who find this question in future know it can help them too :) Ste

Hi @Billie Herman You need to apply for academic licensing (and be approved) to utilise the 50% discount. You can apply here: https://www.atlassian.com/solutions/survey/academic-license-request#/ Ste

Hi @Youmna Alomari Do you mean within a parent/child relationship? If yes, this isn't possible natively - you can either... * Add a Sub-task (as a child) * Add an Epic (as a Parent) You can also link issues together (at the same level), using "Linked Issues" - it's a sibling relationship though (multi-to-multi) rather than…

Not a problem! If this answer helped, could you accept it? That helps others know it can help them too in future :) Ste

Hi @Valentina Mazzella Deletions are permanent, including cards, boards and workspaces. You could check if the boards are just closed? You can see how to find closed boards on this help page: https://support.atlassian.com/trello/docs/closing-a-board/ You could also check if the boards are still available if the Workspace…

So it worked in another browser? Ste

Hi @Bondan Is this on a browser? Or through a desktop app? If a browser, have you tried a different browser? Or incognito mode? If an app, have you tried updating the app? Or uninstalling/reinstalling? Ste

Hi @Misty Williams It shouldn't count in that instance; but if you check the usage logs it should clarify where the 250 command runs are being used :) Ste

Hi @Matthew Berzinskas What's the problem you're trying to resolve here? Adding the Approver should give them access to the ticket - is this not happening? Or do you want their access to be revoked post-approval? Ste

Hi @Thereza Cristina Pereira Balthazar The 10 collaborators includes workspace members, guests, and pending invitations. Do you only 9 collaborators across those 3 user types? Or 9 workspace members? Ste --- And in Portuguese (according to Google Translate)... Os 10 colaboradores incluem membros do espaço de trabalho,…

Hi @Patricia English Which calendar are you using here? A screenshot could be beneficial :) Ste

Hi @[deleted] This isn't possible - each user must have their own account, with their own unique email address. Ste

Hi @JD Library You can also get an estimate from within Trello, to give you an idea on what it would cost based on your current setup: * Go to Trello's homepage * On the left-hand side, open the settings options next to your Workspace ("v" icon) * Select Settings * Next, on the left-hand side select Workspace settings >…

Hi @Matteo This is possible using Automation in Trello! Check out these pages: * https://trello.com/guide/automate-anything * https://support.atlassian.com/trello/docs/butler-overview/ * https://support.atlassian.com/trello/docs/creating-and-managing-butler-commands/ --- Some of the "triggers" are checklist based, I'd…

Hi @Lauren Keckler There's a few other browser troubleshooting actions you can try - check them out here: https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello/ Perhaps one of these will help? Ste

Hi @[deleted] Are there any mandatory fields on the Screen, aside from Reporter and Summary? This modal can appear where there's another field you have to populate, and therefore you need the modal to see those field(s) during creation. Also - are the Boards specific to one Project? Or multi-Project? Perhaps that might be…

Hi @Jan How is your JWM linked to Trello at present? Ste

Hi @Dave Furlani Can I just confirm the need? Is it that you only want the "manual trigger" to be activated from one Project, but create issues in multiple Projects as an outcome? Ste

Hi @Nguyễn Thị Hảo I would check out... * Help Page - https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-control-chart/ * Video - https://www.youtube.com/watch?v=Z8hM8tr4OAM ...to help with your understanding. --- In effect... * The Control Chart shows either cycle time (default) or lead time *…

Hi @Yash Pradhan Where is this Group? And where are you seeing the error specifically? And what Admin level do you have? Ste

Hi @Misty Williams How does the Integrately task execute within Trello? Is it via Trello's Butler automation, or is it via API? That's essentially what would decide if it's part of your 250 command runs. --- I'd also check out these pages: * What counts as a command run (i.e a rule execution from within Trello)…

Hi @Gary Spross I'd suggest the REST API, but not sure how much is available based on documentation, and that this feature request exists - [AUTO-51] Official REST API to manage rules, export/import and access automation audit logs --- I've seen it done in a manual way, which was... * Global rules were documented in…

Hi @Nathan Stayte I don't believe so; there's a feature request for it though, check out JRACLOUD-82695 Ste

Hi @Scott Woermann You can do this, as far as I know. It's mentioned on this help page: Can I add Guests to checklist items? Yes! Ste

Hi @mrollf Remove the JQL from the Scheduled trigger. In effect, that JQL is running the rule once per result. Ste