Ste Wright Community Champion

Hi @Siva Gnanaparan You can view this from a user's profile... * Go to Teams > Search people and teams * Locate one of your team members, and select them to open their profile * The section "Works with" will list the teams they're in * Repeat for each team member Ste

Hi @Fabrício Diego Ferreira Is the Project brand new? Or you're entering a Project which already exists with data? And is this team level or portfolio level? Do the teams use Scrum or Kanban? Ste

Hi @Eric Bailey In my opinion, this isn't a great solution - adding them to the Sprint shows the impact of unplanned work on planned deliverables. Doing this "separates" them out, and has the exact same impact on the dev team, but means they have to check/update issues on 2 boards rather than just 1! --- Mikael is correct…

Hi @Donte Crawford There's not a general place to request demos - although there are plenty of help guides (https://support.atlassian.com/), videos, and university learning pathways (https://university.atlassian.com/student/catalog) you could peruse. We might be able to find you a video or similar if you give us which…

Hi @Andrew Chanthaphone (ARPA-H) [CTR] Just to confirm... * You have 3 users, using an external email, to access your Trello * You're asking them to create new Atlassian accounts, using a new email address each from your company * You're then going to grant those new accounts access to Trello ...is this correct? --- If…

Hi @Riley Piper What data do you want to see from the JQL? For example is it anything which was in the last 3 sprints? Or just issues closed within that timeframe? Or...? Ste

Hi @Matt Romney I would look to choose a platform on more than just the integration, but if the intent is to have a close link between the two - Jira Work Management is going to be a better option in my view. This is because it'll be all hosted within the one instance - so one login, one set of products, and one user/admin…

Hi @Christa Meck I've tested this, in a Company-managed Project, and... * Hours are aggregating to story-level (from sub-task) * I can use the field in issue search results * I can view the field data on a board, when added to "card layout" As far as I know, these aren't "fields", they're calculated in the background. So…

Hi @Andrew Ringwald I've removed your email address; this is a public forum, so it's best to not include any personal details :) --- Just to check... * You're receiving emails from Trello, in relation to a workspace invite * But - you're not receiving the confirmation email for account creation ...is this correct? --- I'd…

HI @Brendan Pickford The "default" resolution (from the "Resolutions" settings page) just defaults which one comes up first in a list of resolutions, when choosing it from the transition screen. It has no impact on Workflows (otherwise all issues would end up with the same resolution). --- You can do one of two things…

Hi @Lori Surapaneni Have you configured the dependencies in Plan's platform settings? To check this... * Go to Plans > Settings * Select Dependencies from the left-hand menu * Check the relevant link types are configured Ste

Hi @Sin-Yin Ng (Engineering - Central) I assume you mean the Timeline on the Board view (i.e not in Advanced Roadmaps/Plans) - is this correct? --- If it's on the Board, as far as I know you need an Epic parent to visualise issues on the Timeline. If this is Plans, then it will be possible to do this - it might be a filter…

Hi @Gunawan Kosasih Where are you searching for this (eg. in Confluence? In advanced search? Etc) And is it working with just.... summary ~ "BE" ...in the search box? Or does this not work either? Ste

Hi @Yuval Zaltz You can do this using the "Advanced Compare Condition" For example... * I have a field, called Field 1 * It has options A, B, C and D * The rule should activate if the field is modified from B > D * If this happens, edit Field 2 --- Rule would look something like this... * Trigger: Field value changed*…

Hi @Dhananjay_Talekar I don't believe there is a native multi-select dropdown custom field, only single-select. The checkbox field is also singular as far as I know - rather than multi-select (unlike the "checklists" function you get on a card view - which could be an option?) --- Outside of this, you'll need to consider a…

Hi @Atul Thakur Automation I'd check in your Global Rules section, and see if any rules reference the customers... * Go to Settings (cog icon in top-right) > System * Select Global automation from the left-hand menu * Review rules in here - I'd focus on rules related to JSM Projects, or global rules --- In terms of…

Hi @Newton Das For Jira Software and Jira Work Management, check out this help page: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ For Jira Service Management, see these pages…

And in Spanish (according to Google Translate)... ¿Esto es desde la vista del Agente o desde el Portal del Cliente? ¿Y al usuario le está sucediendo esto a un agente/usuario interno o a un cliente? --- Una verificación simple que puede hacer es verificar los permisos de este usuario, porque el campo Adjunto puede estar…

Hi @JiraSine95 Is this from within the Agent view, or the Customer Portal? And is the user this is happening for an agent/internal user, or a customer? --- One simple check you can do is to check this user's permissions - because the Attachment field can be visible in the portal, but they might not have permission to add…

Hi @Atul Thakur Depends - are you sending that Group emails somehow (eg. via Notifications, or via Automation)? There's no default method to "email all customers" - so it would depend on how you've set up any customisation from within your system. Ste

Hi @Graeme Slapp Just to check, you've tried using these instructions: https://support.atlassian.com/jira-service-management-cloud/docs/edit-a-customers-name/ I feel like you have based on the above, but just checking. --- And if you're using an AD to sync user details, have you tried changing the name in your AD? Ste

Hi @Riya Shah You mention Trello in the tags, but JSM based on the product - is this for Org Admin, or for Trello? For Trello, see this help page: https://support.atlassian.com/trello/docs/changing-the-admins-of-a-workspace-or-board/ For Atlassian Orgs, see this…

Hi @Alejandro Paz Atlas doesn't support JQL at this stage. Atlassian confirms that in this answer, which also has some other options using URL parameters... 1. Atlas doesn't natively support "advanced search" but all searches are backed by something called TQL (Team Query Language). The search filters that are available…

Hi @Julie Beltz I'd assume it's classed as a field in general - which is part of the "Edit Issue" permission. The reason Status and Assignee are still editable is probably because you need different permissions for those - i.e Transition Issue and Assign Issue. --- What other fields are you trying to limit editing for,…

Hi @Grace Tan Chia Me Can you clarify what you mean by extract? Do you mean an Excel export? --- Just in case it is Excel, you can do this from issue search: * Go to Filters (top navigation bar) > View all issues * Search for the issues you wish to export. I find it's easiest to do this from the "List View" * Set the…

Hi @tfriedrich999 At this point, they're available for all Plans - although it is an Early Access Program. See more information here: https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/ --- You can also change a product URL subdomain, see…

Hi @Claire BROUTY You can copy individual lists though, and this includes comments. Then you can move those lists to a new board. This is confirmed on this page: Boards You can even copy entire boards! Open the board's menu, then click More and choose Copy board. When a board is copied, we'll copy cards and their…

Hi @stinemiszczuk As in, turning it off and turning it on again. Ste

Hi @Tom Heyse _ Numbat GmbH Only if someone took a copy when they published the new version. Check in your Workflows section for inactive Workflows, and see if a copy of the Workflow is in here. If not - it's not possible I'm afraid. Ste

Hi @Dwayne Hammond You could try using the "Lookup Issues" action? You could... * Lookup issues, using a linked issues JQL function - eg. issue in linkedissues("") * Refer to the trigger issue's key using smart values - eg. issue in linkedIssues("{{triggerissue.key}}") * Create the variables using the lookupIssues results,…