Ste Wright Community Champion

Hi @CHILUMKURU Usually, a Jira Admin has turned the banner on - it's not on by default. If you aren't an Admin, your only option is to dismiss the banner - if this setting is active. If dismissing is an option, there will be a small white "x" on the right-hand end of the banner. If you are an Admin and want to remove the…

Hi @Christian Delgado What did the error explanations page state? Does it allow you to contact ThinkTilt Support? Just a question, as Forms are now an Atlassian product. Ste

Hi Chris, No problem! If this helped answer your question, could you accept it? It helps other users who find this question know this answer can help solve it! Ste

Hi @dave.drexler You could create a new Space for "central" news, discovery, etc - and use that? It's the current alternative, as there are no options to modify the "Home" page. You can view/vote for this feature request though, see CONFCLOUD-70649 Ste

Hi @Tyler Stephens For this to work in Automation, there needs to be a trigger. Form population isn't one at present - but... * Is there a field which is on the form, which is linked to a Jira field - and will definitely change during form submission? * If not, could you add one? For example...* Create a checkbox custom…

Hi @Fitzroy Joseph Is this in a Jira Service Management Project? These instructions are for Cloud, but they should be relatively similar in Server: * Go to Project Settings > Request Types * Locate the Request Type which is set to require an approval * Select to view the Workflow/Statuses, then view the Workflow * Edit the…

Hi @melissa_horan Is this still an issue for you? If so, given it's a beta - I'd contact Atlassian via https://support.atlassian.com/ for more direct assistance. Let us know what the outcome is either way! Ste

Hi @Pete Piro You'll need a Jira Service Management Project for external communication. You can add a Board to a Jira Service Management Project though if required: * Go to the search bar in the top-right * Select Boards at the bottom of the iFrame which appears * Press the Create board button * Choose to create a Kanban…

Hi @Tyson Winter It's not possible at this point natively. The linked question details showing Request Types in Portal Groups - in the portal, rather than access to them using User Groups. There is a feature request for this you can view/vote for - see JSDSERVER-195 (noting it is almost 9 years old). Ste

Hi @Pavlova Albina Are you looking to transfer Administration rights, or Ownership (i.e Billing/Technical Contact)? For granting Administration rights to other users - see this help page. You can reverse these instructions to see how to remove a user also. To manage the Billing/Technical Contact, you can usually do this…

Hi @Erdogan Yildiz The answer is kind of yes to all 3. It just depends on the scenario... * If a Feature is closed as completed, but then it's found to have functionality missing prior to release - you could link new Stories to it and reopen it. It's not ideal to reopen Features, but mistakes happen. * If a Feature is…

Hi @Pavan Kumar Tatavarti Can I clarify... * Is this in Jira Service Management, so 3 different vendors as Agents accessing one Jira instance? * Do they have different JSM Projects? * Can you specify the different levels, with examples? * What access to Jira does each level get? I think it's likely you're going to need a…

Hi @Mario Jaeckle This isn't something I've seen natively. You could still define a Template with the original Expand and all its elements. For additional sets of these elements, Copy/Paste is probably the easiest method. Ste

Hi @Tom David The answer is sort of. You can't replace the Create button with form functionality - but you can provide a direct link to an Agent, who can then use the form to create Issues. To do this... * Go into Project Settings > Forms * Select the right Form * Go into the Tab Settings * Toggle Create new Jira Issue in…

Hi @Desire Langenhoven I'd start with the instructions on this help page: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ Ste

Hi @[deleted] For more niche questions like this, it can be easier to contact the vendor directly for more direct advice. You can contact Tempo via the Marketplace: * Go to the App's listing * Select the Support tab - https://marketplace.atlassian.com/apps/6572/tempo-timesheets-jira-time-tracking?hosting=cloud&tab=support…

Hi @Stefanie The custom fields should exist - you can check as a Jira Admin: * Go to Jira Settings > Issues * Select Custom Fields from the left-hand menu * Check if fields like Target Start, Target End, Parent Link, and Team exist They'd still need to be added to your Screens though if you want to use them on Issues - so…

Hi @Anthony Birch If you have Automation for Jira - using a global rule is the answer. Whilst you might be a Jira Admin - could you contact your central team and ask them to create the rule(s) for you? Ste

Hi @Abhinash It's not something I've done yet - but have you checked the Issue History? Is there anything in there about the move? Ste

Hi @Chris Barrett Can I confirm if this is Cloud or Server/DC? And what Automation functionality are you using for this? Is it native Automation? Ste

Hi @Joshua Augustinus What Project type are you using (Team-managed or Company-managed)? If Company-managed, I would check... * Screen: Ensure the Development field is added for all Issue Types * Issue Layout: Ensure the Layout for Bugs includes Development and it's not hidden You can find both options (Screens and Layout)…

Hi @Rach O_Neill It's how Jira Service Management is formatted - effectively you have.... * The Portal - with all potential "sub-portals" (i.e JSM Projects), KB Articles, etc* Clicking into one of the sub-portals then provides the request types available for that JSM Project You don't need to use the main portal page…

Hi @Stephen Mollison Given the timeframe since you asked this question, have you rectified this? If not, have you tried resending the invite? Or removing the user, and re-inviting them? Ste

Hi @Administrador Jira Intelligis Could you clarify... * Where are you searching for, and setting the filter report? * How are you exporting the data? Ste

Hi @dave.drexler I haven't seen options to modify the Home page - but it's not completely replacing the dashboard, it's sort of in addition to it. By default, it is the homepage - but you can modify this... * Go to Confluence Settings > Further Configuration * Edit the Site Homepage to be a Space instead of "dashboard"…

Hi @Carlos Giovanny Quintana Corredor If this is Approvals in JSM - it's because the way it works is... * Issue transitions into a Status which requires Approval * Jira looks for Approvers in Group A, and populates them into the ticket ^ The transition is the trigger to add users to the Approval field. Adding a new user to…

Hi mike@ceo If you don't Plans in the top menu, you probably don't have a Jira Premium or Enterprise plan subscription. This feature is only available for Premium/Enterprise - to compare features between the different plans, see this page: https://www.atlassian.com/software/jira/pricing The feature you're looking for is…

Hi @Miriam Gaudard Do you mean your username (the @name)? If so, I believe you can... * Go to your User Icon in the top-right * Select Profile and Visibility * Change your Username to something unique (not taken by any other Trello user globally) * Press Save This appears to still be separate to your Atlassian Account -…

Hi @BrawlScape Are you looking to start a new Jira instance? Or access someone else's? This form is usually for existing instances you're requesting access to. If the form isn't working, could you contact the Jira Admin team for this instance directly? Ste

Hi @Ajay LA Have you considered not using the Description field on a form field, and just use other text options? For example, you could add in a panel above or below a form field, and explain how to populate the field in much greater detail. Add a panel using the (i) icon in the formatting bar. Ste