Ste Wright Community Champion

I'd contact Trello Support. You can also test if this happens on different browsers, in incognito mode, after clearing cache, etc. But it might be quite difficult for one of us to replicate this in the Community, as it doesn't seem to be happening for everyone - and Trello isn't currently experiencing an incident according…

Hi @Nicholas Marsden Is this in relation to Atlassian ChatOps? If yes, have you followed the instructions on this help page? - https://support.atlassian.com/jira-service-management-cloud/docs/connect-microsoft-teams-to-your-service-project/ Ste

Hi @Bhaveesha Khatri Can I clarify the need with a few questions? * Is this a Team-managed Project? * Is this a Jira Project, or a Jira Service Management Project? * What type of field is the "Requestor" field? * You mention these are Business Individuals without Board access, but will send/create issues and receive email…

Hi @Adrian Free plans are limited to 10 Boards per Workspace - could this be the issue you're facing? See what features are available to each plan level here: https://trello.com/pricing If this isn't the issue - you could try contacting Trello Support? You can do this via: https://trello.com/en/contact#/ Ste

Hi @Umar testing I'm not sure you can modify this for Automation - the Board Settings don't impact this, as Board Settings are not linked to Site/Project Settings. According to this help page, business days are considered to be Monday to Friday, 9am to 6pm. You could create a feature request for this? You can do this…

Hi @Karen Morgan I tried this also, and the same thing happened to me. This could be a bug - I'd recommend reporting it via: https://jira.atlassian.com/secure/Dashboard.jspa - I couldn't find a bug which had already been raised for this! Ste

Hi @Chad Daignault This is a quite a niche question - I've not personally come across this issue before! I would assume that turning off the CSAT option stops new tickets from receiving the surveys - but doesn't stop a user from responding to a previous survey, as it had already been sent prior to September 2021. Do any…

Hi @Viviana Ortiz D_ It sounds like you're using another company's Jira or Jira Service Management instance, rather than you being the Admin of an instance - is that correct? I'm basing this on your comment about not being able to create an account for yourself. If yes, I would contact the company directly for assistance -…

Hi @Matthew Lee Looks like this is an App - so it might be easier to contact the vendor directly - see contact options, and links to their documentation, on their Marketing listing support tab This isn't an App I'm familiar with, but it could be that additional fields are only possible to add in the paid version? There's a…

Hi @Ravi Kumar Can you confirm the need here? Is it... * If the field "Team" is set to Audit... * Then the field "QA Owner" should be automatically set to <Username here> Is this correct? I assume there's a whole range of other If/Then rules depending on the option selected? What type of field is Team and QA Owner? And do…

Hi @Lenny Whitehead This doesn't appear to be possible at this point. Based on this help page, it seems the Change Calendar shows data from across all JSM Projects, not just one. This would explain why the Status list is quite extensive - it's taking into account any Project could use any current Status. There is a feature…

Hi @Ashley Hudson Can you clarify what you mean by SSO banner? Perhaps a screenshot would help :) I assume you only want internal users - i.e those who have site access - to see the banner? Whilst external customers would not see it? Ste

Hi @Jhumar Ram No, it won't. This was changed relatively recently - see this article for more information: https://community.atlassian.com/t5/Trello-Admins-articles/A-change-to-Trello-public-board-settings/ba-p/2035082 Ste

Hi @Gurpreet Kaur You can limit suggested articles showing up and/or limit which ones do based on Confluence page labels See how to do this via this help page: https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-automatically-present-articles-to-customers-in-a-request/ This can make the related…

Hi @Max Berg But what is a stage in relation to this piece of work? Is it a process (eg. To Do > In Progress > Done)? Or are these releases? Or large segments of a Project (eg. Discovery, Ideation, etc)? The best recommendations will be determined by how the work itself needs to be structured and reported on. Ste

Hi @Rosa M Fossi I also couldn't get the Status Category to work effectively. I'd recommend for Status Category, raising this as a bug - you can do so from here: https://jira.atlassian.com/secure/Dashboard.jspa I did get two Statuses to work though - I used the All of the following conditions rather than the Any - i.e the…

Hi @Swaroop Kumar Worth checking a few settings first, even if it's not an issue for all users! --- Customer Permissions You'll need to be a Project Admin - then: * Go to Project Settings > Customer Permissions * Under the "Customer Sharing" header - ensure the correct customer permission is setup, depending on how your…

Hi @chevurupravallika Yes you can :) Use these instructions to link Bitbucket to Jira - https://support.atlassian.com/bitbucket-cloud/docs/connect-bitbucket-cloud-to-jira-software-cloud/ Ste

Hi @Rosa M Fossi I've assume this is for a Company-managed Project. I tried to recreate this and I'm seeing similarly inconsistent behaviour using the Previous Status Condition. I couldn't make it work consistently using that Condition, so I used the Value Field Condition instead, which should work. Set the parameters of…

Hi @Desiree_Anson Usually, you would see a list similar to the one you see in Jira, with additional columns included based on the filter's setup. If it's only showing the Key and Summary columns, it's most likely your Email Notifications Format is set to Text not HTML in your personal settings. To check/change this: * Go…

Hi @Joost Reedijk Probably best to contact Trello Support for this one! You can contact them here: https://trello.com/en/contact#/ Ste

Hi @Ylan Muller Assuming you want to continue using Automation within the UI - not that I know of. The rule is accessible using the left-hand sidebar you've highlighted in your screenshot. Not the ideal solution - but I'd recommend documenting important rules like this in Confluence, or a similar tool. That way it's easy…

Hi @Tasktop Admin I haven't got as much experience in Team-managed Projects in the API - but I believe there's a different endpoint for Boards than there is Projects. /rest/agile/1.0/board should show you all Boards you have access to - then /rest/agile/1.0/board/N/features should get you the Board's features, where N is…

Hi @Sreenivasulu Reddy Nandina Depends how you're doing it - are you just exporting/importing? Or are you using a specific tool or app for this? It's certainly possible to move Projects with no data loss - I've seen it done with versions much further apart than these two. But you still need to ensure you test the…

Hi @Ahmed Afifi Butler, Trello's built-in automation tool might work! Butler is labelled "Automation" in Trello, available from the buttons near the top of your board. Specifically, I think Calendar Commands would be worth checking out for your need - with options to set date fields based on various actions. If you'd like…

Hi @Ken Loh The process would usually be to: * Create the Group via User Management * Add the Group to a Notification Scheme using the appropriate setting Is this the process you followed? Just to clarify the process in Step (2) - as a Jira Admin: * Go to Jira Configuration > Issues * Select Notification Schemes from the…

Hi @Mahmoud Abdorabo Maximum attachment size is 2GB For more information - see this help page: https://support.atlassian.com/jira-cloud-administration/docs/configure-file-attachments/ For larger attachments, I'd recommend having these in your DMS (Document Management System) then providing a link to these instead. Ste

Hi @Max Berg Can I clarify how this Project is formed at present? You have... * One Jira Project - which is just for your team? * 10 stages to this Project - each of which is an Epic? * Tasks which need to flow through all 10 stages? The reason for these questions is... * If you are sharing a Jira Project with other teams…

Hi @Sara Palmitessa You can certainly set the Epic Link automatically on issue creation through Automation. However, we'll need some more information to help resolve this question! Could you provide: * Your current rule (a screenshot is fine) * The process the rule should be applying, and what is currently missing *…

Hi @Kitty Holloway Is this in Cloud or Server/Data Center? Do all other Advanced Roadmaps run slow, or just this one? And how large is the data source for this roadmap? Ste