Dave Rosenlund (Trundl) Community Champion

P.S. I would remove your email address from your post if I were you. This is a public site open to anyone/everyone. 

Sorry for your troubles, @BBI Benutzer 🫤 To the best of my knowledge, it's not possible to call Atlassian. However, when you open a support ticket, you may see an option to chat with an agent. I assume they are rolling out this option gradually, so I cannot guarantee that you will see it. Good luck! -dave

Hi, @Brian Gauthier 👋 Jira's flexibility can be a blessing and curse, depending on your prespective. For example, the "Create Issue" screen can be fine-tuned by project owners for Team-managed projects and by Jira administrators for Company-managed projects. The can also be customized by/per the issue type. You can even…

I agree with @Mikael Sandberg. But I suppose that may not answer the question about why it's not showing up in your Jira sandbox 🤔 Jira Cloud Premium entitles you to "24/7 Premium Support" and I suspect someone from the support team will help you sort this out, @James Spicher. I'd give the Atlassian support team a shout.…

Thanks very much for coming back to share your solution, @Tim H_ 👍

did you get the request confirmation that’s mentioned at the bottom of the page? I think you’ll just have to wait now. 

Hi, @Salwanida Budiman 👋 The billing administrator for you site will have to do this: * Go to admin.atlassian.com/billing. Go to Subscriptions from the side navigation. * From the subscriptions list, find the product you want to change the plan for and select Manage. * On the Subscription details page, select Change plan.…

Welcome to the community, @Swetha Joswala 👋 I'm sorry to hear about your troubles. The community is a peer network of customers, like you. I'm not sure we can help you because this sounds like a site-specific issue where the communications were unreliable or unavailable between your machine and the Atlassian Cloud. I'm…

Welcome to the community, @Louis_Fauteux 👋 Jira does not come with a built-in checklist feature. So I am going to answer your question with a question: Which Jira checklist add-on are you using? Once you know that, head on over to the App Central group on the community and ask your question there specifying the name of the…

Hi, @Brady Buttrey 👋 Are your KB articles in Confluence? Are your agents working in the same domain as Confluence? Was this working before, and stopped? I'm going to make some assumptions and answer this way: Agents do not need a Confluence license (unless they are creating/editing KB articles), but the Confluence…

Welcome to the community, @Richard Beemer 👋 I moved your question here to App Central because it is a question about Rich Controller Gadget, an Atlassian Marketplace product — not a question about Jira. I also added some additional tags to your post to hopefully draw the right eyeballs to your question. That said, IMO…

Hi, @Tim H_ 👋 I hate being the bearer of bad news... Unfortunately, this is not possible today in the Jira or Jira Service Management Data Center platform. You may wish to add your vote and your voice to this outstanding suggestion for this feature: JSDSERVER-5441 I know of no workaround, nor is one mentioned in the…

Glad to hear you got it sorted out, @Candice Cleaveland 😎 But I am sorry to hear you have troubles getting timely answers from Aha 😕

P.S. Of course, if someone here has already been through this before you, you might get lucky and hear from them here. 😊

Hi, @Candice Cleaveland 👋 The $64K question this is going to be how were your Aha! and Jira systems integrated? Was the Aha! solution for integrating them used? Did your team build something in-house? Was an Atlassian Marketplace app used? My educated guess is the Aha! integration was used, and therefore your question is…

Looks like I had a brain cramp on this day, but the answer would have been the same (replace "Jira" with "Confluence").

Hi, @Barry Mazin 👋 I moved your question to App Central, where questions about Atlassian Marketplace products, like Structure, should be posted. Also, I added additional tags to hopefully draw the right eyeballs to your post. That said, I suggest you contact the Structure support team at Tempo directly for a faster…

Hi, @[deleted] I think this will be possible with SSO and some cleverness/automation on your part. Let me see if some folks that I know who are much more expert in this sort of thing will chime in here.

Hi, @mateus.oliveira 👋 Under the conditions you state, I am fairly certain the answer is: No Sorry 🙁 If someone else can think of a workaround, hopefully they will speak up. -dave

Welcome to the community, @布村彰宏 👋 I hope you don't mind using Google Translate or similar, as I did. There are two types of projects in Jira, Team-managed and Company-managed. It may be the case that the other project you remember was a Team-managed project. In any case, yes you can change the colors within certain…

Welcome back to the community, @[deleted] 👋 I am only finding a few mentions of AFAS here in the community, and they are attached to unanswered questions. I presume you will have a similar experience on this topic. Suggestion: Look for an SSO solution that can span/support AFAS and Atlassian. I hope this helps, -dave

Thanks, @Evgeny Novak 👍 We are still missing the critical bit: How have you integrated GSuite and Jira? May we assume you are following this Atlassian guide: * Connect to Google Workspace Or are you using something else — for example a third-party product?

Welcome to the community, @Evgeny Novak 👋 I worry that you haven't provided enough information for anyone here to be able to help you. How (exactly) are you integrating Google and Atlassian? Are you talking about SSO integration or something else? Best, -dave

Hi, @Diana Gorv You may want to try reaching out to the Sriptrunner team directly… https://the-adaptavist-group-support.atlassian.net/servicedesk/customer/user/login?destination=portals

Hi, @Kathy Dickason 👋 You cannot. The Atlasian Server platform was sunsetted in February. You'll need to migrate to Atlassian Cloud or Data Center. https://www.atlassian.com/migration/plan -dave

Hi, @Kedar Kanel 👋 I moved your post here, to App Central. This is a better place for this. That said, you may get to a faster resolution by reaching out to the scriptrunner support team directly: https://the-adaptavist-group-support.atlassian.net/servicedesk/customer/port Best, -dave

Hi, @Walter 👋 I moved your post here, to App Central. This is a better place for this. That said, you may get to a faster resolution by reaching out to the scriptrunner support team directly: https://the-adaptavist-group-support.atlassian.net/servicedesk/customer/portals

Hi, @Tom Garland 👋 Have you checked with your Jira administrator? If not, please do. It sounds like this user does not have the same global (Jira-wide) permissions as the rest of the team. I.e., global permission schemes outweigh board permissions. Best, -dave

Hello, @Samantha Ranger 👋 Welcome to the Atlassian Community. I hate answering questions with questions, but I must in this case. * How (exactly) are you integrating these platforms? Are you using the Atlassian solution or a 3rd-party solution? * Can you please describe your use case in more detail? I.e., what do you mean…

Welcome to the community, @Adam Nicol 👋 Visit: admin.atlassian.com/billing (you must be the billing administrator to use it). You can find all of the nuances and details here: Understand the improved Atlassian billing experience I hope this helps, -dave