Dave Rosenlund (Trundl) Community Champion

Hi, @edwardcorreia78. Welcome to the community 👋 It would be better for you and us if we knew if you were on Jira cloud or Data Center (to make sure you get the correct answer). But in either case, you will want to learn about Jira Automation. I can't supply the correct link to the right version of the doc. not knowing…

Hi, "Don M." Welcome to the community 👋 Are you trying to see all the customs issues with their sub-tasks in one result? That can't be done with JQL, AFAIK. That's because the JQL for subtasks and/or linkedIssues requires an IssueKey, so you can only do this for one custom issue at a time. The only other option I can think…

Hi, @MelvinDave. I'm sure it's me, but I am having a hard time parsing your question. As long as you sum the same custom field for Story points in your structures, roadmaps, and boards, AND the structure, roadmap, and board all contain the same set of issues; the totals should be the same in all three places. The key thing…

Hello, @TBen. Welcome to the community 👋 According to Atlassian, "Your products will be deactivated 15 days after your current subscription period ends. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current…

Hi, @Arthur Roncey 👋 Welcome to the community. There's a much easier way. Users can click on their profile picture, and in the dropdown, they find <My> Tasks. Users can also use the Task Report macro on a page they create to track their tasks. Hope that helps.

Unfortunately, @Jordan Moss, this is not possible today. You may want to vote for the related enhancement request. Best, -dave

I'm sorry to say that we've exceeded my Automation expertise, @Rosana Casilli . Maybe @Bill Sheboy will know. He's a wizard, whereas I'm just a novice.

Hi, @Katherine Wolfe 👋 Welcome to the community. The simple answer is, yes. What you are describing is project portfolio management. And there are two features in Jira you are going to want to master: * Plans (aka Advanced Roadmaps) * List View In addition, the Atlassian Marketplace includes several products that offer…

Hi, @Gary Bray. Welcome to the community 👋 Are you referring to the Atlassian Marketplace add-on called Custom Charts, or something else? I assume you are, so I am moving this to Apps Central—the place for all things related to marketplace apps—and adding some tags that should draw the right eyeballs to your question. Good…

Hi, @Desi Miller. Welcome to the community 👋 The simple answer is yes. Your system's site administrator can decide which teams you can 'manage.' You'll need to talk to your site administrator. Hope this helps, -dave

Hi, @tomas nicolas boltin. Disclaimer: I am not using Insight. What if you changed the attribute to Textarea vs. Text? Found elsewhere on the community: "The limit for Text is 450, and unlimited for Textarea." Hope it helps, -dave

Welcome to the community, @Arlynn Galang 👋 Access to Atlassian products happens via an Atlassian account. To the best of my knowledge, there is no way to force users to use their first and last names as their display names. The best you can do is make it a policy and encourage people to adhere to it. They would do that…

Welcome to the community, @Sajid Mahmood 👋 We look forward to seeing your contributions and questions. -dave P.S. I moved this post to the Welcome Center 🙂

Hi, @Pierangelo Repetti. There are many cases where we, as customers/users, may not agree with Atlassian's design decisions. However, according to the Knowledge Base article I shared, the system works "as designed," so it's not a bug. In my experience, Atlassian is very good about fixing things with a lot of customer…

Welcome to the community, @Avi Katzman _MrTinker64_ 👋 According to Atlassian, you are the site admin, or you are one of the people with site administration privileges (look to the right of your post). My best guess is that the project in question is team-managed (vs. company-managed), and the project administrator…

I see. Well, after doing a little more digging it seems the Comments permissions are not that granular. What is possible is explained on this page in the Atlassian KB. I can find no enhancement request so you can add your vote. Maybe you want to create one. Sorry 😞

Thank you, @Yerbol Nisanbayev! And I'm sorry about not providing better instructions, @ivychan Cheers!

Hi, @ivychan. Unfortuntely, you created your request in the wrong project. If you're lucky, someone on the Atlassian side might take the time to move it to the right place, but if I were you, I would try again and create it in the Atlas project. Go to this link, then click on the Create button at the top of the page.

Hi, @Hank Church. I wish the answer to your question were simple, but it's not. There are a bunch of variables. Most notably, individual users can change/set their own preferences for notifications. And, of course, you, as the site administrator, can set system-wide defaults. But those will be overridden by the user's…

Welcome to the community, @Vahid 👋 The simple answer is somewhere between no, not really -to- maybe. 😉 I suggest reading some of the previous posts on this topic to get a feel for what you can and cannot do. I also suggest looking at the Atlassian Marketplace solutions designed to help organizations like yours in this…

Hi, @emir.omeragic 👋 I cannot find anything that says you should be able to do this. Nor can I find anything that says you cannot. In his Atlassian Community article introducing this feature @Swarna Mehta (the product manager for this feature) says she is looking for feedback. Suggestion: Why not head over there and leave…

Hi, @Erik George. You probably guessed this already, but this is not possible today. However, according to one of the JSM product managers ( @Rishabh Bansal ), the ability to export and/or email reports to others is #1 on the list of upcoming enhancements. Stay tuned. -dave

Welcome to the community, @Alan Audia. 👋 I hate reading documentation, too, however, migrating data from one Jira system to another is not easy, and if you aren't careful, your migration will fail, or your data will not come over as expected. This is truly one of those cases where things will go much better for you if you…

Hi, @Audrey Eikner. Welcome to the community 👋 The simple answer is, yes. You'll want to learn how to use Atlassian Automation for this. There's a free, on-demand learning course for Automation that you may want to explore. Hope this helps, -dave

Welcome to the community, @Glen M. Baker 👋 I would agree with your observation about the current approach. If I were you, I'd take a close look at 'What are default reports?' (in Jira Service Management) and the linked pages. Especially the pages on building custom reports. Keep an open mind about different ways to depict…

Hi, @Muhammad Nisar. Congratulations on completing the course and welcome to the community 👋 The Atlassian Community is predominantly comprised of Atlassian customers/users like you. We cannot investigate this matter. I can tell you, however, that when this happens, it's usually because one has missed a final step in the…

Welcome to the Atlassian Community, @Kirill 👋 Check out this previous post (and the answer from Ravina) I believe it contains the how-to steps you seek: Solved: Deleting a board Best, -dave

Hi, @ivychan. You are describing the sort of thing that Atlassian Automation is designed to handle. However, it doesn't work with Atlas today. Only Jira and Confluence. And Atlas does not have an API you can use at this time. So, unfortunately, there's no way (that I can think of) for you to do what you describe at this…

Hi, @Asaf Yosovich. I found this 'Solved' question from another community member that I think may contain an example you can work with. Check out the answer from Ivan Tovbin Use Scriptrunner to send one email collating all issues assigned to user Good luck, -dave

I think you're looking for something like: That's the simple version. But of course, you can/should tune this to your needs. You may want to check out some of these free, on-demand learning courses from Atlassian to help you learn how to fully leverage Atlassian Automation. Hope this helps, -dave