Dave Rosenlund (Trundl) Community Champion

BTW... As we were 'speaking,' @Dave Mathijs dropped his thoughts on a similar topic here: What are the other must-have project management apps out there???

Welcome to the community, @Katie Brady 👋 I moved your question here — to New to Jira. It's the right/best place for this. In my experience on the Atlassian partner side of things, most organizations use one of the following methods: * Jira has built-in Advanced Roadmaps (aka Advanced Planning) (if you are on Cloud Premium…

Hi, @Gal Fatal 👋 I hope you're well. You'll probably get to a solution faster by contacting the Structure support team at Tempo directly. Good luck, -dave

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Hello, @Angel. I moved your post to App Central because your question is about Scriptrunner, an Atlassian Marketplace app. If you don't happen to find your answer here, I suggest you contact the Scriptrunner support team directly for a faster response. Best, -dave

Welcome to the community, @Davinder Annad 👋 Since no one has offered a solution here, I suggest you connect with the Structure support team at Tempo for help with this. Let us know how you make out / the solution. Best, -dave

Hi, @Eugeny Chernyavsky 👋 I moved your post here to App Central because it's the best place for questions about Atlassian Marketplace apps like Scriptrunner. That said, I suggest you contact the Scriptrunner support folks at Adapatavist directly. For one thing, AFAIK there is no JQL for retrieving text from the comments in…

Hello, @Jonathan Mandel. In this case, I think you'd be better off contacting the Power Scripts support team at Appfire for assistance. I bet they've seen similar use cases before and would be happy to help you in the specific context you are attempting to learn about. Best, -dave

Sorry for the delayed response, @Vinicius Barbosa 😕 As far as I and at least one other community leader can tell, it is not possible to calculate MTTA/MTTR in Opsgenie/JSM using anything other than a 24-hour clock (through the UI or APIs). I suspect this is because MTTA/MTTR is viewed this way by our/your customers. Plus,…

Welcome to the community, @Spencer F Robbins 👋 In the Atlassian world, the "Parent link" is special. And in the Atlassian view of the world, Jira issues can have only one "Parent link." That said, an issue can be linked to as many issues as you'd like in a parent-child relationship. You just can't use the "Parent" link for…

Hi, @Steve Gosine 👋 You haven't really given us much to go on. Can you be more descriptive? The first thing that jumps to mind is that perhaps there are too many items in the export. But that's a wild guess. Without more information, I'm not sure how we can help. If you are reluctant to do that here, you might try contact…

Welcome to the community, @Safi Ullah 👋 It sounds like there's something about the project or site permission scheme that's preventing this. Have you double-checked these? -dave

Welcome to the community, @Mikel Whipple . That’s correct 👍 https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/

Welcome to the community, @Davy Evrard YORO 👋 This thread is more than 1-yr. old, and much has changed in that time. Plus, it's going to be difficult for English speakers/readers to diagnose your issue, given your screenshot is in French. My suggestion is to start a new thread in the Atlassian en français! group. Hope this…

Welcome to the community, @Baudouin LE GRELLE 👋 My first guess is that you haven't logged in in 120 days or more. The Free plan only preserves your data for 120 days (since the last use). Did you ever make a backup? -dave

Hi, @István Gál. What @Jack Brickey states is true—of course. Atlassian imposes this condition on the app vendors. However, in my experience, app vendors price their apps accordingly, understanding that not every JSM user will use their app. In other words, IF they could offer the app just for the tester or the department,…

Honestly, I am not sure, @Zach Goeppinger. Sorry 😕 IMO it's worth a try, but I have no firsthand experience with that.

Yeah. Those are sub-tasks in your screenshot. You're not going to see those in a backlog. Sorry. Do try the list view.

Welcome to the Atlassian Community, @Zach Goeppinger 👋 The Virtual Agent only works with the same fields that you have configured in the Request Type form that is displayed on the portal. So, double check this first. Then, if you want to add extra fields in the Virtual Agent interface, add them field first in the Request…

Hi, @Kati Driscoll 👋 Are you referring to linked issues or subtasks? I'm guessing that when you say "child issues" you are referring to subtasks. Subtasks are not depicted in the backlog because they cannot be ranked or moved to a sprint independent of the parent. Have you tried creating the view you desire in the List…

Welcome to the Atlassian Community, @carlos_pagan 👋 The Atlassian Community is a peer network largely comprised of Atlassian customers like you who freely volunteer some of their time to help their fellow Atlassian users. In other words, this is not the right place to register a feature or enhancement request. To do that,…

I'm sorry to hear about your trouble, @oriolhp NA 😕 Are you using a free version of Bitbucket? If you are, has it been a long time since you last logged in? That could be the root cause of your troubles. If not—you are using a paid edition or have logged in successfully recently in the free edition—the cause is different,…

Here is a list of the preinstalled Jira Cloud dashboard gadgets, @Linda Noonan. However, this list was so easy to find (no offense) that I suspect you might be using the term differently than I/others use it, when referring to Jira. Is that what you were looking for? if not, can you say more about what you mean when you…

Welcome to the community, @Kai Dong 👋 In cases like this one, it's always helpful to share a screen shot of the automation rules you've built thus far. It may still be a good idea. The automation you are looking for is the Transition Issue automation (i.e., transition to close). But, maybe you already knew that. That's…

Welcome to the Atlassian Community, @luka.rico 👋 I moved your question here, to App Central, because your question is about Xray, an Atlassian Marketplace add-on, not Jira. I also added more tags to your post to hopefully draw the right eyeballs. That said, I suspect you'll get a faster/better response if you reach out to…

Hello, @adam 👋 I moved your question here, to App Central, since your question is really about Scriptrunner, not Confluence. Also, I added some tags to help draw the right eyeballs. That said, your question is very specific and the likelihood of someone that broke this ground before happening upon your post is probably…

Welcome to the Atlassian Community, @EHardy 👋 My gut tells me you ought to run this past the JMWE support team at Appfire, but before I send you down that path, do you already own JMWE, or are you evaluating it (and Scriptrunner)? I ask because you state accounting says no to add-ons, but you just listed two add-ons. -dave

Hi, @Hernan Franzetti 👋 Welcome to the community. I moved your question to App Central because this is the best place for questions about Atlassian Marketplace apps like BigPicture. And I added a couple of additional tags to draw the right eyeballs to your question. That said, you'll probably have faster/better luck in…

Hi, @Wolfgang Deininger 👋 I moved your post to App Central because your question concerns Scroll PDF Exporter, an Atlassian Marketplace app for Confluence, not Confluence itself. App Central is the community group for all things Atlassian-Marketplace-related. I also added some additional tags to your post to hopefully draw…

I was afraid that might be the case. However, since you have premium support, you should get a quick response 👍 I'm also going to call Atlassian's attention to this post.