Dave Rosenlund (Trundl) Community Champion

Hi, @esteinberg. Welcome to the community 👋 This simple answer is yes. You'll do this with Atlassian Automation. That said, we don't know how complicated your company's records retention schedule is 😉 Let us know if you don't think Automation will be able to handle this. Best, -dave

Hi, @Coline Laprade 👋 Only some of the out-of-box gadgets can be reconfigured. Check out this Manage dashboards and gadgets article for guidance. Please report back with more details if you were unable to progress as you described. Actually, please report back either way and let us know how you were able to solve the…

Welcome to the community, @David V_ Corbin 👋 I added a couple of add'l tags that may attract the right eyeballs to your questions, but you might have better luck with this question over on the Atlassian Developer Community. I'd join that community, especially if you plan to use Atlassian APIs on an ongoing basis, but…

Hi, @Colin Black 👋 Are you using Jira or Jira Service Management? Jira: Configuring Jira to Prevent Comments on Closed Issues Jira Service Management: How to restrict Jira Service Management customer to comment once the ticket is closed AFAIK you can't do this with Atlassian Automation (change the workflow after N days),…

Hi, @bennett. Let's clarify if you are using the Atlassian Server platform (Atlassian thinks you are according to the Deployment Type above), or the Atlassian Cloud platform (as indicated by the tags). I cannot reproduce this on Confluence Cloud.

Welcome to the community, @Godknows Agbodo 👋 As mentioned in Atlassian's HIPPA implementation guide, your Atlassian admin(s) is/are responsible for this using Atlassian Automation. You may wish to consider working with an Atlassian Solution Partner who specializes in this area for assistance from someone who has done this…

Hi, @Ketki Kondkar. Welcome to the community 👋 Personally, I don't have a lot of experience in this area, but I have found a few of articles that may help you to get to your solution: * Learn how to use burndown charts in Jira (by @Max Rehkopf) * Story points and agile estimation * View and understand the velocity chart…

Hi, @Natalie Bateman 👋 I'm not a JSM admin. so take this answer with a grain of salt, but I believe the answer is yes (bc under the covers, JSM is still Jira -- with lots of extras). Another article, Get Started with Boards (in JSM) should get you on the right track. Meanwhile, hopefully, a JSM administrator like yourself…

Oh! I just noticed on another thread you already use Structure — one of the apps. that will arise in the "PPM" search I shared. FYI, they (Tempo) have a solution engineering team that may be able to help you out with the objectives you describe above. Contact me on LinkedIn if you'd like me to share a Tempo contact with…

Hi, @Renato Cardoso Botto. While I have been exposed to customers that use Jira Align in that way, I have no firsthand experience withJA. Let me see if I can nudge some folks I know to chime in. 

Also, welcome to the community Buddy... Errr, I mean @Mike Albanese 👋

Hi, @Lookman Alaka. And welcome to the community 👋 This should be interesting. You may get a lot of opinions on this. First, IMHO, support via email is not the way to go with JSM. That's because JSM only allows you to have two inbound email addresses (the default one and one custom one). That's usually not enough. But…

To add a little to what @Joseph Chung Yin has said.... Checkout: https://support.atlassian.com/jira-service-management-server/ and click on the section below. project = JSDSERVER AND issuetype = Suggestion AND text ~ "export" AND text ~ "format" returns a dozen or so customer suggestions, but I didn't read them all to…

Also, @Shaz Begum a screenshot of a "sheet" would help. Maybe you mean the new List View (in Jira Cloud)?

Hi, @Mariola Szafran. As you suspected I think, for Atlassian on-prem customers, the Retention feature is only available in the Data Center version of Confluence. Moreover, since the Server products have been sunsetted, you can no longer purchase server versions of Atlassian Marketplace apps. (so I am a little confused by…

Hi, @Ralph Hofacker. Welcome to the community, and congratulations on being a founder 😎 This is a new program that was only announced last week. If you meet the criteria, go ahead and "join the waitlist" (apply) by completing the form provided on the page you shared above. Good luck! -dave

Hi, @Marta. This has not changed. And all of the related customer requests to change it did not gain enough customer votes for it to make it into the JSM road map. Sorry 😕 -dave

However, I agree with @Trudy P Claspill. If this is new starting today (was working before), open a support ticket.

Hmm... Everything is still working normally for me in my personal Jira and in the Community Leaders sandbox. 🤔

Hi, @Susheela_Kushwaha. No. This is not normal. This capability has been disabled by someone in your settings. Is this a company-managed or team-managed project? Where you resolve the issue depends on the answer to that question. It's going to be fixed in the systems settings or project settings, depending on the answer.…

And I agree with @Trudy P Claspill. That's a great suggestion (together with restricting the ability to delete issues). 

P.S. Check out this thread for additional details.

Hi, @Dario Alarcón. The simple answer is no. Deleted issues are deleted from the database and there is no "trash bin" or similar recovery mechanism. Do you back up your systems? I know it's not the same as monitoring for this use case, but you may be able to find/recover deleted issues in your backups. Therefore, I…

Hi, @Margaret Lokonon Amodhing. Welcome to the community 👋 It sounds to me like your organization should devise a plan to thoughtfully deprecate the email address associated with this problem and start again with a new approach so that this does not happen again. Maybe someone else will have a more clever idea, but I think…

Hello, @Alfabes 👋 Welcome to the community. As the message you shared says, you'll need to contact Atlassian support about this. The community is a peer network made up of Atlassian users/customers like you. Your peers can offer advice on many topics, but not the ones that require a direct connection with Atlassian. Good…

Hi, @Christian — yes. You can. Anyone with permission can change the status within the issue view, whether they’re viewing the Task on the board (and open it), or they access the issue some other way. Best, -dave

Hi, @Subhajit Ghosh 👋 I cannot speak to #1, however I have some advice for #2. To effectively manage a portfolio of projects (aka PPM), you'll want to learn about 'Advanced Roadmaps' (from Atlassian). This feature of Jira is specifically designed for working across teams/projects. That said, that feature was designed more…

@Katie Nix is right. Jira has 'holy trinity/hierarchy' of three issue types. Epic v Task/Bug/Story v Sub-task

Hi, @Elias Federico Bourda Jorge. Welcome to the community 👋 I understand your problem a little differently than @Mikael Sandberg. But if he's reading your question correctly, you can ignore what I am about to say. It's also possible that what he said and I will say will help you. Confused yet? 🤪 ~~~~~~~~ First, you must…