Marko Filipan Atlassian Team

As written on the ticket, it seems some modules have been referred as disabled in the pluginstate table, needed for content rendering. In this particular example, we suspect the following were causing the problems: com.atlassian.jira.plugins.jira-healthcheck-pluginjira.filter.deletion.warning jira.feature.keys…

Hi Gavin, Please note JIRA will always group Date/time type of fields in the Dates section automatically on your View Issue screen, that's why it appears on the right side on your instance. This works like that by design. There are some alternatives you might consider and they include changing type of field, custom…

Hi Athakkar, Can you please tell if you are using embedded H2 database? If so, according to the code, it seems the database file is corrupted. H2 database is very prone to data corruption, especially if the system was shut down unexpectedly. Cheers, Marko

Hi Wilkin, Yes, in order to edit customer notifications, you need to modify templates under Rules page and you apply your own templates there. I recommend you to save initial template code before overwriting it. Cheers, Marko

Hi Uri, Do you have more products from Atlassian stack installed on your server? In these situations, cookies are being shared between applications and this can result in logout events. Please check out the following article which describes this situation and how to resolve it: User is constantly logged out of JIRA. Let us…

Hi Patrick, Can you tell which steps did you follow while upgrading your JIRA Core? Did you install it on a newly created database? I am asking because it is strange that you experience these SQL database-related errors if the database was upgraded, however, if you have set up new database, it could be thad SET…

Hi Patrick, In MS SQL, adding primary key automatically makes the key as a constraint. Adding primary key is the same as executing ADD CONSTRAINT query: ALTER TABLE jiraschema.AO_587B34_GLANCE_CONFIG ADD CONSTRAINT PK_AO_587B43_GLANCE_CONFIG PRIMARY KEY (ROOM_ID) So, you don't need to add separate constraint, just exit…

Hi Patrick, Yes, try adding ROOM_ID as a primary key and name the constraint as 'pk_AO_587B34_GLANCE_CONFIG_ROOM_ID', then restart JIRA and try creating project again. Let us know how it goes. Kind regards, Marko Filipan

Hi Alexandre, I managed to reproduce this issue on our test instance, by adding new labels custom field and following the steps you describe. However, after reindexing the instance and doing the same JQL search, "my_custom_label_field is empty" returned results as expected. Can you try reindexing the instance and see if it…

Hi, Your query seems to be okay, it returns the results as you specified in the thread title. Cheers, Marko

Hi Shayan, Please note the spell check is not functionality provided by JIRA, it is provided by the browser / operating system. Is this issue present in all browsers? Depending on the browser you are using, you can install spell check plugins / set up browser: * Firefox: in the menu, press Tools > Preferences > in Language…

Hi Anja, Can you please elaborate what kind of change did you introduce in your workflow? Do you add some permission based properties to your workflow? Also, is this issue reproducible in other browsers and by other users? Cheers, Marko

Hi Patrick, I reviewed the log messages you linked, but none of these are related to any error that appears during the add-on addition. Can you try installing the Portfolio add-on manually? * Download the latest Portfolio OBR file here: https://marketplace.atlassian.com/plugins/com.radiantminds.roadmaps-jira/versions * Go…

Hi Andy, You might want to try the following approach: Disable CAPTCHA from the JIRA application database. This will set number of authentication attempts to unlimited. Please note this will be applied for the whole JIRA application. I hope this helps! Cheers, Marko

Hi Ruslan, The User Workload Report is designed to only show one user: The 'User Workload' report displays useful time tracking information on issues assigned to a particular user. It shows the number of unresolved issues assigned to the specified user, and the workload remaining, on a per-project basis. If you want to…

Hi Shashi, Please find the following documentation page which explains how to log work on JIRA issues: https://confluence.atlassian.com/jiracoreserver073/logging-work-on-issues-861257349.html Basically, on the issue, you need to click More > Log Work and then you can log time on the ticket. Also, you need to make sure…

Hi Patrick, From the error you get, it seem it is referring to constraint 'pk_AO_587B34_GLANCE_CONFIG_ROOM_ID' in table AO_587B34_GLANCE_CONFIG. Can you connect to the database and see what constraints do you have under this particular table? What is the primary key and constraint name for it? Cheers, Marko Filipan

Hi Mohamed, As per your questions: Q1: Management-Group will be able to see all issues of all issue types, am I right? Since you set Security Level1 to all issue types and assign Management-Group to Security Level1, then this group should be able to see all these issues. Q2: Will Group Emp-Group be able to view the issues…

Hi Ed, There is no known issue with authentication and special non-alpha characters. Actually, I tried testing this password with Gmail inbox and it connected successfully. To check if this is a length issue, you can try to define longer password with alpha characters. Also, you might check if there is some component…

Hi Allen, If you have "Manage Sprints" permission and the sprint is definitely completed, you should be able to see Delete button on the Sprint Report page (doesn't matter if the sprint has issues associated): Can you please upload the screenshot of the Sprint Report screen? Cheers, Marko Filipan

Hi there, From the problem description, it is not clear what the problem could be. Like you already said, it would be the best if you would opened a Support ticket (please attach the problem description, reproduce the issue one more time and generate Support zip afterwards). Cheers, Marko Filipan

Hi Alex, I understand you have JIRA Cloud and want to add release notes containing release comments. Please note the Developer article you are following is not applicable to the JIRA Cloud, you need to have local JIRA Server installation in order to access and modify Velocity templates. Cheers, Marko Filipan

Hi Eddie, Please try setting up new Windows service as described per the following article: https://confluence.atlassian.com/adminjiraserver071/running-jira-applications-as-a-windows-service-802593173.html Please let us know if it works for you. Cheers, Marko

Hi Maxim, It is difficult to say why mentions are not working correctly. Since you mentioned that it worked stable before https was enabled, this could suggest that it might be configured incorrectly. If you are using reverse-proxy, please note that it could also cause some issues if it's not configured as it should be.…

Hi Ofira Daniel, yes, you can control which column you can see in your subtasks table. Go to JIRA Administration > System > Advanced Settings > find parameter jira.table.cols.subtasks , here you can add more fields that will be visible on the subtask list. They will be ordered as you order them in the value, for example:…

Hi Róbert, InPlugin add-on doesn't offer translation of email content. However, if you change your system language, all new email notifiaction should be in the new language (JIRA Administration > System > Edit Settings > Default language). Furthermore, if you want to customize your email content, please refer…

Hi Imdad, I'm afraid it's not possible at this time. However, there is a suggestion ticket opened for this functionality: Customize Customer invitation e-mail and welcome email. I encourage you to vote on the feature request ticket to increase its popularity and add yourself as a watcher to be kept informed of progress…

Hi Evgeny, It is difficult to say what could the issue be without any further information. Can you please attach the XML export of your workflow? Please follow step 1 on section "Copying a workflow between systems" on the linked KB article: Using XML to create a workflow. Also, two questions for you: * Do you maybe have…

Hi Marc, this feature was previously available on older JIRA versions - new projects automatically inherited Default Issue Type Scheme (where you could bound your created screens to each type of ticket). There is an opened suggestion ticket to add this feature again, please take a look: New Projects no Longer Inherit the…

Hi Vedat, You can utilize Time Tracking feature and display Remaining Estimate sum for your issues: 1. Make sure that Time tracking is enabled: Configuring time tracking 2. When working on your issue, click More > Log Work. Here you can set remaining estimate time (Set to or Reduce by) 3. Make a JQL filter to list the…