Marko Filipan Atlassian Team

Hi Adriana, If you want to exclude / include some fields in email notification, you need to modify the email template for the event (in your case, issue creation and issue edit). In order to customize email templates, please refer to the following link: Customizing email content Here you aslo can find instructions how to…

Hi Saravana, It's quite difficult to determine the cause of this problem without further information. Can you please say: 1. Which JIRA version is in question? 2. Can you see some errors in JIRA logs? 3. Is the reverse proxy configured in your environment? Cheers, Marko Filipan

Hello Nikola, I'm afraid there is no way to export the data in that way right now. However, there is a feature request raised in our tracking system, you can check it out here: https://jira.atlassian.com/browse/JSWSERVER-6135. I encourage you to vote on the feature request ticket to increase its popularity and add yourself…

Hi Florian, this errors should be logged in Confluence log, which is located in: <CONFLUENCE_HOME>/logs/atlassian-confluence.log and for JIRA: <JIRA_HOME>/log/atlassian-jira.log Please find the KB articles that describe some possible causes of this error: * Pages with special characters when accessed via…

Hi Parthiban, glad to hear that! Can you please share your solution so the rest of the community can benefit too? Thanks, Marko

Hi Emad, Below you can find nginx integration guideline for JIRA: https://confluence.atlassian.com/jirakb/integrating-jira-with-nginx-426115340.html Can you please go through the guide and ensure that your proxy is configured as advised? There is a possibility that some integration parameters are not configured correctly…

Hi Yüksel, I see that the error involves Capture (previously Bonefire) plugin. Can you please reproduce the issue and right after take a look inside atlassian-bonfire.log located in your <JIRA_HOME>/log directory? There should be more specific error logged in the mentioned log file. If there is any, please paste it here so…

Hi Shirley, Sorry, didn't know that you are using Cloud instance. This type of backup I described previously is not available on Cloud instance. However, there is a way of automating your Cloud instance, you can read more about it here:…

Hi Manuel, According to the linked community thread: https://community.atlassian.com/t5/Questions/Searching-an-issue-which-matches-exactly-the-given-words/qaq-p/248591 for this type of exact match search, you can use double quotes, but internal quote needs to be escaped with backslash: summary ~ "\".airspace.\"" I tried to…

Hi Yüksel, can you please reproduce the problem and check if there is any find related error in the log? You can paste only the small snippet related to this particular error. The log path is <JIRA_HOME>/log/atlassian-jira.log , where <JIRA_HOME> is your JIRA home directory. If you installed JIRA with default location for…

Hi Anton, you can try creating project with option Create with shared configuration. This way will allow you to set default schemes (including screen schemes) for your new projects as for one of the previous ones. You can find out more by clicking the next link:…

Hi AMOL, If I understood your question correctly, you want display issues with following criteria: - Display issues that currently have Version_1_01 and were having Version_1_00 since creation (weren't empty after creation) and don't display issues that stayed at Version_1_00 and are closed. If this is correct, the…

Hi Jogchem, We couldn't reproduce it on our own Cloud instance, everything is fine with colour selection: We suspect this could be browser related. Can you tell me what browser and version are you using? Also, can you do the same thing in other browser and let us know how it went? Regards, Marko

Hi Emad, this message suggests that there is some connection error. I can also notice that you are using proxy; can you please bypass your proxy and try to delete status again? Here you can find manual which describes how to bypass proxy:…

Hi Shirley, Can you please post a screenshot of your Services page? (JIRA Administration Wheel > System > Services (Advanced section) Also, can you tell me what JIRA version do you have installed? Thank you, Marko

Hi cweiske, I understood that you already did all the steps according to the guide you linked above (including starting JIRA with additional parameters). In order for us to confirm that UTF-8 encoding is actually in effect, I'm kindly ask you to do following steps and provide us some output in the end: * Create Support ZIP…

Hi Jogchem, can you please provide us more information where did you find this colors configuration? Because we suspect that is coming from a third-party add-on. Perhaps you could give us full or bigger screenshot for us to get better illustration of your issue. Thanks, Marko

Hi, In order to try and resolve this problem, we need more detailed logs from your server. Can you, please, reproduce the problem and afterwards obtain the snippet related to this specific error from the atlassian-jira.log? The log path is <JIRA_HOME>/log/atlassian-jira.log , where <JIRA_HOME> is your JIRA home directory.…

Hi Shirley, Please note that there is not specific backup for JIRA Service Desk, but for whole JIRA instance (including Service Desk). If that is okay for you, you can proceed with instructions below. Here you can find the detailed manual for doing JIRA application backup:…

Hi Heng, depending on your platform (Server or Cloud), you can integrate JIRA and Slack using the following add-ons: * Slack Connector for JIRA Server https://marketplace.atlassian.com/plugins/com.jsoft.jira.plugins.jira-slack/server/overview (not Atlassian's, but Atlassian Verified) * Slack Connector (for JIRA Cloud)…

Hi Parthiban, Few questions for you: * Can you first try running reindexing procedure and see if this solves your problem? You can follow procedure described here: https://confluence.atlassian.com/adminjiraserver071/search-indexing-802593000.html * Are you able to see any issues in related project? You could try using…

Hi Margaret, This problem should not be related to the Cloud Core version - this feature exists both on Server and Cloud versions. This problem could be due to inline editing permissions or Project screens or schemes restrictions. The article linked below could help you determine if the inline editing is disabled:…

Hi Rashmi, we tested it on our local instance with multiple user directories (both delegated and internal) and the search works well: Can you please provide us your screenshot where the issue is happening? In addition, can you provide us screenshot of the affected user from the Users page? Thank you for your input.…

Hi Anusha, the application doesn't have implemented this feature directly; you can read more about this request here: https://jira.atlassian.com/browse/JRASERVER-1330 However, there is a third-party plugin that might help you accomplish this: https://marketplace.atlassian.com/plugins/com.quisapps.jira.jfs/server/overview…

Hi, There is a third-party plugin available which enables you to do it. You can follow this procedure: 1. Create a scripted custom field, the script itself checks if resolvedDate is after dueDate and set some kind of string if the value is true (E.G. "Resolved after due date", or "Resolved before due date" if the value is…

Hi Jose, I noticed that you already tried to set up the mail handler. Please, be informed that JIRA Service Desk has it's own mail handler - so, be sure that you don't use JIRA Core mail handler. This is the procedure to set it up: * If you already didn't do so, you should create new request type. You can do it by…

Hi Patrik, As Boris said, we recommend providing an LDIF output for both user and the group, so we can provide you the correct suggestion for the base DN. You can find instructions to generate LDIF below: https://confluence.atlassian.com/jirakb/how-to-export-ldif-with-microsoft-ldifde-420970805.html Also, if you are using…

Hi Ahmed, I suppose that your system contains more issues and data than few months ago. Therefore, database queries take more time to return results. In order to maintain performance, you should consider scaling your system according to the JIRA Sizing Guide (if you already didn't do so), that you can find here:…

Hi Ruben, The feature that you asking for is currently not available, but we do have opened feature request for implementation of this feature. Here is the link to the feature request: https://jira.atlassian.com/projects/JRASERVER/issues/JRASERVER-66192 I encourage you to vote on the feature request ticket to increase its…