Lucas Modzelewski _Lumo_ Atlassian Partner

Only from now on (e.g. if it's already in done and change is set on transition to done - why should it trigger ;) ) In company managed workflows you can also create global loops - that's pretty powerful and can do things which are not available in bulk editions, more on that you can find…

That could be challenging since it requires logic to determine who is unavailable (e.g., tracking tickets with start and stop dates, or integrating with an external system). For assigning issues—if tickets are currently assigned automatically—you might need to adjust the process. This could involve verifying the assignee's…

Hi @Oscar Leonardo Rojas Garcia , In company managed projects postfunctions are set on transitions (not statuses): - in diagram view editor -> click on arrow transition, then in the modal on top right you will see postfunctions - in text view editor -> click on the name of transition, then find postfunctions tab For team…

Easy trick is to use JQ (try something that you are sure will return results in that field), Search for any issues, then: * search and show additional fields * switch to JQL view * click on the field name to sort it -> you will see the Id of the sorted field I used it a lot to merge duplicated and similar fields and check…

Hi @Максим Васьков , welcome to the Atlassian Community! You can try Absence Tracker, it allows to report absences and display it in Jira in special dedicated panel, it also allows to check for the upcoming absences: https://marketplace.atlassian.com/apps/1224723/absence-tracker?hosting=cloud&tab=overview (Note: I was in…

Hi @sravani vennapusa , welcome to the Atlassian Community! Check this: https://jira.atlassian.com/browse/JSWSERVER-20356 

Check the order of user directories in settings: https://confluence.atlassian.com/doc/configuring-user-directories-229838212.html 

If you are using chat GPT, it's cut off date is before lots of important changes ;) eg. @Forge/ui was replaces with @Forge/react Check this to see how you can upgrade macro from UI kit 1 to UI kit: https://developer.atlassian.com/platform/forge/ui-kit/upgrade-to-ui-kit-latest/#confluence-macro-configuration Also for any…

@Viraj Dubey check this: https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/ 

Hi @[deleted] , welcome to the Atlassian Community! Apps are paid in the same cycle as the core product, however for free plan there is no option to pay annually in advance. To switch from a monthly Free plan to an annual subscription, you have the option to upgrade to either the Standard or Premium annual plan.…

Hi @Don.skibba, welcome to the Atlassian Community! This can be done in plans on Jira Premium/Enterprise: https://www.atlassian.com/software/jira/guides/advanced-roadmaps/overview#what-is-advanced-planning 

What about those ticket resolutions? The issue key would be strikethrough on board for resolved issues, but you can check the resolution next to issues status or in JQL if you add the resolution column. In Jira issue is not done/completed as long as the resolution is not set, so maybe when the sprint was closed not…

Hi @Rafeaeel , welcome to the Atlassian Community! f you're referring to the Expand macro, unfortunately, it can't be styled. 😕 https://support.atlassian.com/confluence-cloud/docs/insert-the-expand-macro/ However, here are a few things you can do: * Add hints or calls to action for users, such as "Click here for more…

Hi @Aditya Patil , welcome to the Atlassian Community! You can use security levels, check this case: https://community.atlassian.com/t5/Jira-questions/Restrict-issue-access-in-a-project-based-on-component-selected/qaq-p/1467105 

There’s probably an app for that - perhaps ScriptRunner offers a solution? Sorry, I couldn't provide more details; I’m more of a cloud-based admin ;)

Basically, Agents in Jira are responsible for working on issues - responding to customers, making public status changes, and performing actions that can be tracked with SLAs. There are numerous features designed to make an agent's life easier, and it's important to note that the Jira Service Management (SM) license is…

If you would use page properties, then page property raport could do the job: https://support.atlassian.com/confluence-cloud/docs/insert-the-page-properties-report-macro/

Check these links: * https://confluence.atlassian.com/adminjiraserver/auditing-in-jira-938847740.html * and: https://confluence.atlassian.com/adminjiraserver/audit-log-events-in-jira-998879036.html * Workflows can also be exported, for example, to an .xml file, allowing you to compare them before and after changes. For…

Hi @Seenivasan K , welcome to the Atlassian Community! You can achieve this with use of automation, check this case: https://community.atlassian.com/t5/Jira-questions/How-can-I-add-users-to-a-custom-field-when-they-are-tagged-in-a/qaq-p/2182110 

In Jira, you can name issue types however you like, and they can serve whatever purpose you need. However, by default, there is no "Test Case" issue type, nor are there any specific features designed for this type of task. There are plenty of apps available for testing purposes, and from personal experience, Xray seems to…

At first, I thought there might be an issue with the page itself, but I couldn't find any status page or anything on Downdetector for CertMetrics. Next, I checked my certifications to see if the site was working, and it seemed to be fine. My certifications on my Atlassian profile are still valid. So perhaps yours had…

To summarize: Trust the total value in calculator ^^ Value per user is an average

The underlining algorithm to understand the pricing is as I mentioned here is a screen and the docs. Source: https://developer.atlassian.com/platform/marketplace/pricing-payment-and-billing/#pricing-and-fees However the calculator feature on the marketplace allows to place your user number and then get the price without…

Hi @Mike Clarkson, welcome to the Atlassian Community! The correct way is the 2nd option - like taxes. You pay max for the fulfilled tiers, then for the remaining users you pay the current tier price.

To help us get the right details and fix bugs as quickly as possible, submit your bug report in our support system. You can still view, watch, comment on, and vote for existing bugs. I tried to search for existing bug report on this, but nothing interesting shows up. And mobile apps is missing the project ;/ If you get the…

It looks like it's not possible, at least not without any apps: https://community.atlassian.com/t5/Jira-Service-Management/How-can-i-export-issue-list-from-customer-portal/qaq-p/2695500

As admin you can turn the "Autowatch own issues" to No by default in System -> User Default Settings Users can manage their notification setting and disable notification if they are reporter (personal settings) In Issues -> Notification schemes you can change settings when emails should be sent -- On the other hand, you…

Hi @Fredric Zimmerman , welcome to the Atlassian Community! As it is App specific question I suggest reaching out to Xray support - go to the source :) If it's not possible they should confirm it, and if they had similar requests then maybe they can guide you towards some workaround

Nope, you need to update Java 8 and Java 11 end of support Jira 10.0 has been compiled with JDK 17 with Java 16 language level. This means that from now on you won’t be able to run Jira in lower Java versions (8 and 11). Check: https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html 

Hi @Amelia King , welcome to the Atlassian Community! I would check how the export format looks on issues created in Jira, then match it in the import file