Michael Pryor Atlassian Team

Can you show us an error page or give us a description of what you mean that you can't log in?

Can you go to trello.com/contact and hit contact support at the bottom and reference this thread, but also check the box that says "Give Trello support staff temporary access to your account." and include the url to the board you are repro-ing on with repro steps? That way we can use your board to repro and figure out what…

Also many people have a List called Completed and just move the card there.

Ok, sounds like best move is to have them cancel their subscription - then you add them to your workspace and they can move the boards over. 

They can cancel their subscription now but yes when you add them to your workspace you will be charged. Alternatively they can add you to the board as an admin then you can change the workspace for the board. 

Did you make them a member of your Workspace? Or are they still just a guest on one of your boards. 

https://help.trello.com/article/752-changing-the-workspace-to-which-a-board-belongs

The subscriptions in Trello are on the workspace. So they might be part of a different Premium workspace but that won’t relate to your Premium workspace. The credit card/billing/etc is all happening at the workspace level. If they are paying for a separate workspace you could consolidate your boards into one workspace and…

It sounds like you are not paying for the other two members right now because they are just single board guests - so yes they can use your premium board but the reason you are being charged to make them full members of the workspace is because you aren’t paying for them now. You can go to the billing tab of your workspace…

You can try contacting support at https://trello.com/contact

Ok thanks.

You can try to delete your cookies and cache but the only difference between incognito mode and regular is - no prior cookies or cache - no extensions enabled If you continue to get odd behavior after resetting cookies and cache and you have all extensions disabled then my guess would be there is still an extension…

Also, Dashcards could help here too.

All you need to do is set your browser to delete cookie data when you close the browser out: https://www.howtogeek.com/137681/how-to-automatically-clear-private-data-when-you-close-your-browser/

It looks like we replied on Dec 9 and Dec 10. Did our messages go into your spam inbox? I’m not sure why you aren’t receiving the replies. Do you want to try emailing us from a gmail address?

I’ll check!

Trello doesn't have ticket numbers built in as far as I know - are you using a Power-Up by chance?

If you are admin on the workspace, you are already admin on the boards (by virtue of being admin of the workspace).

This should be resolved. 

My guess it’s it is very likely you have an account with a different email address and your boards are there. 

If the user themselves log into their account and changes their email address, no previous activity will be lost. You can't change another account's email address though. You can invite a different email to the board (and remove the original) but it won't do what you want (It will treat that new email as a new account).

Can you post a screenshot? I bet it will help us help you way quicker...

In the Right Hand Sidebar (hit ']') can you find the link to Power-Ups, click it and disable the Power-Up for that board?

(Amazon is having some issues with one of its data centers which may or may not be related to Trello seeing issues with some capabilities).

Are you part of a Trello Enterprise? I think your Enterprise admins may have set up things so only users with your work domain can join the Workspaces in the Enterprise.

Yes. Archive it. Just like archiving email in Gmail, it is still there, and you can unarchive it later. Hope that helps!

Loraine is correct and there isn’t much we can do about it. Sometimes people claim to be our company (and other companies) to try to run a scam. You can read more about the general scam here: https://altitudemarketing.com/blog/copyright-infringement-scam/

I'm going to use this question to respond: https://community.atlassian.com/t5/Trello-questions/Moving-boards-to-different-workspace/qaq-p/1870362

Have you joined the boards? When you say "he can not make me admin for the boards" can you explain more why he can't do it? Is there an error?

This should help: https://help.trello.com/article/752-changing-the-workspace-to-which-a-board-belongs