Caity Atlassian Team

@ashley Any member of the Workspace or any of its boards counts as a collaborator, regardless of whether or not they are creating content. However, from your description, it sounds like those users may only be on one board. In Trello's paid plans, if a user is a member of only one board in the Workspace and not a member of…

You can submit a ticket with our sales team here; however, I may be able to help you more quickly here if you can share any questions you have. In the meantime, if you have questions about how billing works in Trello Premium, we have more information about that here. If you'd like to see how much it would cost to upgrade…

Hi @karin-siepmann! We'll have new tools in place to allow you to fully remove any Workspace member or guest by the end of March. Only members of a Workspace can create boards in that Workspace, so it sounds like those other users may have been members of the Workspace itself at some point. Guests can only see the board(s)…

One clarification—the "Remove from All Workspace boards" option is only available on Trello's paid plans right now, but we'll be adding tools for admins in Free Workspaces to easily remove members and guests from the Workspace by the end of March. Those tools will allow you to remove someone through just one button, but,…

@Andrew Haberberger We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. This will be available by the time we begin the first step of applying the limit in April. Just as a reminder, you'll be able to continue using…

You'll be able to continue adding new users until April 8, and even then, you can continue using your board normally with all of your existing collaborators at that point until May 20. Plus, as you mentioned, we'll have a free trial available. So, in short, you can definitely add more collaborators next week, and you'll…

Hi Sofie! I'd love to help. Can you share a little more about your question so that I can try to help, or so that I can connect you to the right team if I'm not able to answer your questions myself?

Hi @hiroshi itosu! A closed board is a board that is archived. A private board is not the same as closed board. We have some more information on closed boards here, including how to close a board: https://support.atlassian.com/trello/docs/closing-a-board/ I also want to clarify that users who are waiting to join the…

Hi @Laura Trouille, in free Workspaces, every member of the Workspace is an admin. You can see which people are members/admins of the Workspace and which are guests by going to your Workspace members page (in your case, https://trello.com/w/zooniverse1/members). On those pages, you can also click on the "On X board(s)"…

@Juli Ann Kalaw Yes, you can move cards to a board in another Workspace by following the steps here: https://support.atlassian.com/trello/docs/moving-cards-or-lists/ You'll need to add those users to the destination board before you move the cards; otherwise the members won't remain on the cards when you move them over.

Hi there! Any of Trello's paid plans will work for this. You can see a full comparison here: https://trello.com/pricing If you were happy with Trello Free, I'd suggest looking at Trello Standard, because it's the most similar. However, we do offer a free trial of Trello Premium, so you may want to at least start with that…

Hi @kenny michaels! It looks like you're adding $119 per year on top of the monthly price for all of the users. That's not quite how Trello's billing works—the only cost is the per user cost. * Trello Premium is $120 per user per year, or $12.50 per user per month if paid monthly. * Trello Standard is $60 per user per…

@Hannah Palmer We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. This will be available by the time we begin the first step of applying the limit in April. However, it sounds like, in your case, this member is…

Hi @Sebastian Vogt! All Workspace members in free Workspaces are equally considered admins of the Workspace, but the capabilities of free admins are limited compared to in our paid plans, especially when it comes to control over other users and the boards they've created. We have improvements to admin functionality in free…

Hi @Andy Marshall! We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. These changes are specifically intended to help with cases like the one you're describing and will be available by the time we begin the first…

We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace, including members on private boards. This will be available by the time we begin the first step of applying the limit in April.

@Karen Prout @Lea M We have improvements to admin functionality in free Workspaces coming very soon, so that you'll be able to fully remove any member or guest from the Workspace. This will be available by the time we begin the first step of applying the limit in April. Just as a reminder, you'll be able to continue using…

Hi, @John Melis! First, I want to let you know that you'll be able to continue using Trello for free with all of your existing collaborators until May 20, as long as you don't need to add anyone new. On April 8, we'll only be blocking the addition of new users. To get back to your question, both Standard and Premium can…

@Luna Chino You can submit a ticket at https://www.atlassian.com/company/contact. If you'll share your ticket number, I'll take a look and make sure it gets to the right place.

Hi, @Laura Cutler! Upgrades apply to the entire Workspace rather than to individual users. (What are Trello Workspaces?) However, that doesn't mean that all users have to be paid for as part of that bill. That depends on these criteria: * Members of the Workspace itself are always billable * Guests of the Workspace are…

Upgrades apply to the entire Workspace rather than to individual users. (What are Trello Workspaces?) So you would need to upgrade the Workspace that your board is a part of, and the bill would take into account all of the members and guests of your workspace. However, that doesn't necessarily mean that all of those users…

To add on to that, there are some cases where you may not be able to remove someone from the Workspace because you don't have access to a board they're on. We're changing this so that you'll soon be able to remove any member or guest from a free Workspace. This will be available by the time the collaborator limit begins to…

@Luna Chino Can you share a little more about what you're looking to talk about? I'd love to help.

@Jamie Milano Yes, their comments will remain after they're removed from the board.

Removed a screenshot from a post to remove personally identifiable information.

@Paula We'd like to look into this some more. Could you go to trello.com/contact and submit a ticket using these options?

@Bryan Gilbert - EdEHR Are these users being added as members to the board or Workspace, or is a public board that anyone can comment on? A user who is not a member of the Workspace or any board within that Workspace is not counted as a collaborator. So, if I leave a comment on a public board that I'm not a member of, I…

@Kevin Davis After the limit goes into the effect, you would not be able to add an 11th collaborator to a free Workspace. If you wanted to add an 11th collaborator, you would need to upgrade the Workspace to any of Trello's paid plans. Upgrades apply to the entire Workspace rather than to individual users. However, that…

@cgp Guests can edit boards they're a member of, just as any other board member can. However, they won't be able to see or edit any other boards in the Workspace unless they are specifically added to those boards. We have some more info about guests here: https://support.atlassian.com/trello/docs/board-guests/

@Paula I just want to confirm, if you scroll down on that page, do you see any additional sections? If not, does refreshing the page change that? It sounds like there may be guests on your Workspace that are only on private boards that you don't have access to. Those should be displayed at the bottom of your Guests page…