Caity Atlassian Team

Although there are only 5 members of the board that you're a member of, there are other members of the Workspace that board belongs to. There are also some users who were invited to the Workspace but never acted on the invitation — these are also counted toward the limit. An admin for the Workspace, such as @FRANCESCA…

Someone from the support team is creating a ticket on your behalf. You should receive an email when it's updated.

Thanks for sharing those screenshots. Someone from our support team should be reaching out to you.

You do not need to copy the board. Any admin of the board can move the board to a new Workspace. This will keep the comments and members on the board.

The board admins can move the board to a new Workspace in order to resolve this: https://support.atlassian.com/trello/docs/moving-a-board-to-a-different-workspace/

Hi @Kat Miranda, if you click on the "+" in that screenshot, next to the text field for sending a message, do you see an option to add Trello to that conversation?

On my side, I'm still seeing 7 members in the Workspace. It looks like you may have removed some members from a board within the Workspace rather than from the Workspace itself. You'll need to go to the Members page for the Workspace in order to make those changes. Most of the Workspace members either never finished…

Hi @FRANCESCA DONATI, I took a look at your Workspace and can confirm that there are 7 members and 3 guests, bringing the total to 10. It looks like some of the invited members have never accepted the invitation and signed up for Trello, so I would start by suggesting that you removing them to free up some space. You can…

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

I took a look at your account, and I see that one of your Workspaces has 10 open boards and 10 members. Most likely, there are some boards in the Workspace that you're not a member of, so you're not seeing those boards on this page. If you go to the Workspace members page, you should see all 10 members there.

If you click on "Inbox" in the bottom navigation, that will toggle its visibility. That should persist when the browser closes and reopens.

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

Hi! Can you show a screenshot of the card you mirrored earlier in the day and what you see when you try to mirror the card now? Mirroring is a paid feature, but there is a free version that you should still have access to. I did notice that one of your boards is in a Workspace that was on a paid subscription that ended…

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

Hi @Dyolande DIBALA, that board is part of a Workspace that contains additional collaborators. This is an unusual case because none of the members of the board you're on are members of the Workspace it belongs to. In this case, your best option would be to move the board to a new Workspace. This will bring you back under…

Hi @Zoe Valerie, I've taken a look at your account, and I can confirm that while the board you're on has only 7 members, there are 3 additional members of the Workspace that board belongs to, bringing the total collaborator count to 10. There are a couple of options for how you can resolve this: * You could move that board…

The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either remove collaborators or upgrade the…

@Jefe de SIG Right now, it's not possible to show all checked items on the card front. However, when you check an item from the card front, it will still display briefly before it disappears. During that time, you can uncheck it, and then it will continue to show up on the card front. This is intended to help with the…

The collaborator limit applies to the entire Workspace, which can contain multiple boards. So, while there may be fewer than 10 members on the board that you're a member of within that Workspace, there may still be more boards in the Workspace with more members. If that's the case, the Workspace admin will need to either…

Hi @Carolina Esteves. After taking a look at your account, I can confirm that you are a member of 2 free Workspaces that have 10 or more collaborators. Keep in mind that this limit includes every member of the Workspace plus every member of every board within the Workspace. So, even if you see fewer than 10 users on a…

Hi all! This issue has been resolved. If you're not seeing a fix, please follow these steps: * Uninstall the Trello for Gmail add-on * Re-install the Trello for Gmail add-on * In Gmail, do a hard refresh of the browser tab: shift + ctrl (cmd on Mac) + R

I took a look your account, and I can confirm that the Workspace has reached the collaborator limit. There is a single board in that Workspace, with 9 members of that board. None of these 9 users are members of the Workspace that the board belongs to; they're all guests. There is one actual member of the Workspace, who is…

Hi there, I checked your account, and it looks like the issue is that the payment method failed. Please try changing the payment method to resolve the issue.

@Nataša Bojić Milovanović Are you getting a specific error message when this fails? If so, could you please share a screenshot?

@Stephen Herron Can you please try this again and let us know if it's working now? We made a change yesterday after you posted this message that we believe has fixed this issue.

@Samantha Phillips The checklist only appears if you click on the checklist icon on the card front. If you click on that icon again, it will hide the checklist again.

Hi @Yara Al_tousi, it looks like you may be a member of two different Workspaces. One of these Workspaces has been upgraded, and the other has not. Both Workspace have at least 10 collaborators currently, so, in order to add someone new, either both Workspaces will need to be upgraded or the boards from the non-upgraded…

Hi @Herbert Meregali, this screenshot is showing the members of the board, but the limit applies to the entire Workspace, which may contain collaborators that are not on this particular board. You can remove any unneeded collaborators from the Workspace's Members page, and then you'll be able to add another person to this…

Hi @Annie Hall, is it possible that you've been removing members from specific boards rather than the Workspace overall? A Workspace is a collection of boards and users. The collaborator limit applies to the entire Workspace, so while there may be fewer than 10 members on the board that you're a member of within that…

Hi all! The fix for this issue is in progress; you can follow along with any updates by watching this issue: https://jira.atlassian.com/browse/TRELLO-1608