Caity Atlassian Team

Hi Marcus, Are you exporting the board as a whole or just that card? If it's the board as a whole, it could be that these comments aren't recent enough. The JSON export will show the most recent 1000 actions, so if the card was copied prior to that, those comments wouldn't show up in the export. If you haven't tried…

Hi Lisa, Just to make sure I understand the problem here, could you tell me more about how you're creating that issue? Did you select the "Create issue from this card" option in Trello? Depending on how your Jira instance is configured, that should either cause the Jira issue to be created in the background, or it opens a…

Hi Marcus, When copying a card individually, there's an option to include the card's comments on the copy. However, if this isn't selected at that time, those older comments won't be associated with the new card. As a workaround, you could get those comments via the API by looking for the action where the card was copied…

Hi Mikel, When using the official integration, notifications in Slack about Trello activity happen at the board level rather than at the card level. If you need notifications only for specific cards on a board, you can set that up using a third-party automation tool such as…

Hi Christine, It sounds as though that you're a member of the team that board is a part of, but not a member of the board in question. Your client will need to add you to that board before you can edit and add cards on those boards. Alternatively, depending on the board's settings, you may be able to add yourself. To do…

Hi Kai, Right now, there isn't a way to change the way that cards and lists display in Trello to the way you're describing. Because Trello is intended to provide a shared perspective to groups, we generally don't provide options that would cause the information displayed on a board to differ between users, such as by…

Hi Martha, This isn't a feature of Trello currently, but we're aware of a third-party Chrome extension that allows you to show or hide lists on a board: https://chrome.google.com/webstore/detail/trellists-trello-lists-ma/dgnlcodfeenegnifnpcabcclldoceeml?hl=en-US While we're not able to endorse or provide support for…

Hi Tracy, Right now, that feature isn’t available within Trello. I’ll pass your interest in this on to our team for consideration—let me know if there's any additional info you'd like for me to send their way.

Hi Karina, You can find that with this request: https://trello.com/1/lists/{list_id}/cards?pluginData=true

Hi Julio, It sounds like you may have clicked on one of the labels. Clicking on a label will switch between showing the title of the label and showing just the label color. When the title is displayed, the labels will become larger in order to fit the title text on there, which will make the whole card take up a bit more…

Hi Vince, Are these file in a Sharepoint group, like the original poster's attachments, or are they regular OneDrive attachments? If you could send us a message trello.com/contact with "Give Trello support staff temporary access to your account" checked, that would help us to look into this issue for you.

Hey Christian, Thanks for getting back to us! Would you mind granting us temporary access to your account for the purposes of investigation? To do that, please send us a message at trello.com/contact, and make sure to leave the "Give Trello support staff temporary access to your account" box checked. Please also send us a…

Thanks Ronald, we'll take it from there!

Thanks for sending that video. Are you able to secondary click in other parts of the app—for example, to copy text? If not, would you mind sending the app's logs to us at trello.com/contact? You can export those by clicking on "Help" in the app's menu, and then "Export logs".

Hi there, For #1, those numbers are not added by Trello. If you're not able to remove them by editing the title, then they're most likely being added by something like a third-party browser extension. Could you try disabling any extensions on the browser and let us know if the numbers are still there? #2 and #3 also sound…

Hi Christian, Do you see the same problem if you try opening that card in a different browser? Does this only happen with Sharepoint attachments, or do you see the same problem with other attached links?

Right now, tables aren't supported in Trello cards. It's not something that's on our roadmap currently, but I'll pass your interest in that on to our team!

Hi Hanna, Right now, there isn't a way to set custom reminders for a card. The only time-related notification will be sent 24 hours before the due date. I'll let our team know that this is something you'd be interested in. In the meantime, one option would be to break that card up into multiple cards, each with the due…

Hi Ronald, So far, I haven't been able to reproduce this. When I open the desktop app for Mac and secondary click on the comment timestamp, it brings up the options of copying or opening the link as expected. Could you check in the app store to see if there's any update available for the Trello app? Also, could you let us…

Hi there, We haven't been able to reproduce this so far. Do you know if "中華丼" is included anywhere on that other card, even in a comment? Since we search all of the card content, not just the title, it would be included in the results if it contained that anywhere. If you create a new card with just "中華" on it, does that…

Hi Michael, What's most likely happening is that the entire body of the email is being sent to the card, but because HTML isn't accepted in a card description, that portion isn't displaying. As a workaround, you could try using Zapier to create cards from emails rather than the email-to-board address. Zapier has a…

Hi Alexandra, If you're using a helpdesk tool to collect this feedback, you could add a link to each ticket on the card. Another option would be to use the Custom Fields Power-Up, with a field for something like "Number of complaints". Then, your reps could increase that number each time they wanted to register a…

Hi Alan, If you find that you need a lot of cards for a single topic, then it might be helpful to have a separate board for that. However, if you only need two or three cards for something, you could have it as a list on a board, or have a board with "To Do", "Doing", and "Done" as the lists, and use labels to organize the…

Glad to hear it's working for you now!

Hi Heather, Would you mind including a screenshot of what you're seeing so that we can get a better sense of this problem? If you'd prefer not to include that publicly, you can send it to us at trello.com/contact so that only the Trello Support team will see it. Let us know if you have any questions!

Hi there, First, the "@card" notification option will notify every user who is a member of a card. That means every user whose avatar or initials is displayed on the card. As for your questions about the API, let's go through those one by one: The card creator To find the card creator, you'll need to look up the…

Hi Monnel, Do you have a password manager like LastPass enabled? If so, can you disable it, remove the entries for Trello, or set the auto-complete for the entries for Trello to off? Let us know if that solves the problem.

Hi Adam, The board should open with the same filter settings applied as the last time it was opened. Could you try the following steps and let me know what happens? 1. Quit Chrome completely 2. Open a single Chrome window and log into Trello 3. Open the board in question 4. Press "X" on the keyboard to remove any filters.…

Hi Paul, It's been a few week since we last released an update for the desktop app, so since nothing has changed on our end recently, it sounds like this problem is being caused by something outside of the app. Has any new antivirus been installed in that time, or have there been any system changes or updates?

Hi Florian, Unfortunately, there isn't a way to change that configuration. Replies to an email that's already on the board as a card will be added as comments on that card.