Jeremy M Expert

Dear Venu, There is no specific need to do that. You can just backup your attachments directory and replace it in your new installation :-). You will not need more, I assume that you will run an index in your new installation. Friendly Regards, Jeremy Mooiman

Glad I could be of service :-)

Dear Alpesh, Do you know what is going on, on your system? It seems like you are missing files.. DBconfig and such/data. Friendly Regards, Jeremy Mooiman

Dear Peng Zhang, You should be able to do so under System > General Configuration > Advanced Settings. Look for; jira.table.cols.subtasks The columns to show when viewing sub-task issues in a table Here you can add more of the fields that you want to be shown. Friendly Regards,Jeremy

Dear Venu, This does depend on what Database you are using.. but indeed, if you retain your old Database you will not need another XML back-up. The XML back-up rewrites the database.. so this is practically the same. In your case, you will not need another XML back-up. The documentation is written.. however.. in the sense…

良い一日、 私の悪い日本人のために私の謝罪。私はネイティブスピーカーではありません。受け取ったエラーは次のページで説明されています。 https://jira.atlassian.com/browse/SRCTREEWIN-7739 古いバージョンに戻すか、pwdファイルを削除することができます。 敬具, Jeremy Mooiman (ジェレミー・ムーイマン)

Dear Sir/Madam, You cannot by yourself refund the license or change it to a cloud license. However you can contact Atlassian Support about that! https://support.atlassian.com/contact/ If you have bought the server license within the last 30 days, then Atlassian is able to refund the license. After that, you can buy the…

Dear Devops, That is indeed quite strange. Can you send me a screenshot of the error message that you receive when typing the input? As a last ditch effort; You could also contact Atlassian Support directly for this might have to do with your account details and such. https://support.atlassian.com/contact/#/ Friendly…

Dear Tobias, Could you please elaborate the situation for me? It is now not entirely clear to me what exactly you mean. What columns exactly do you mean, could you add a screenshot? Friendly Regards, Jeremy Mooiman

Dear Sebastian, You could check the logs; atlassian-confluence.log, located at... <confluence-home>/logs/atlassian-confluence.log Your error has thankfully also been documented by Atlassian; https://confluence.atlassian.com/confkb/nullpointerexception-when-trying-to-configure-application-links-273285733.html Atlassian…

Dear Nikola, If you pay anually.. then you will pay anually. There is no stopping it in the middle of your term. Should you choose to disable the add-on.. that is your decision. There will be no refunds for it. Also see my answers on your other questions :-). Friendly Regards, Jeremy

Dear Nikola, Once you will select the add-on from your jira instance into your cart.. you should see a certain price. I believe that your add-on must always have the same end date as your JIRA.. because else you will purely pay for nothing. That is not how it works. The price will be adjusted in your cart. Friendly…

Dear Nikola, For JIRA Cloud this will simply mean the following; How are annual subscriptions priced? In addition to monthly subscriptions, JIRA Software is also available as an annual subscription. Annual subscriptions offer a discount that equates to two months free. Here is the breakdown: Users Annual Pricing 1 -…

Dear Nikola, This depends on whether you have JIRA Server or Jira Cloud. JIRA Server and add-ons are to be payed for anually. Jira Cloud add-ons are subscription based.. namely; The pricing structure for cloud products and add-ons is as follows: * Monthly subscriptions with up to 10 host product users are billed at a flat…

Dear Hireserve Support, This link could also be very handy for troubleshooting; https://confluence.atlassian.com/jirakb/troubleshooting-performance-problems-336169888.html

Dear Brett, No worries! You could still create a ticket with Atlassian and reference to the documentation that other people have requested it. Chance is that they will start working on the feature. Friendly Regards, Jeremy

Dear Brett, I am afraid that this is not possible to do it yourself, it has been adressed in the past; https://jira.atlassian.com/browse/BSERV-4462 https://jira.atlassian.com/browse/BSERV-9544 The general response was; Thanks for the suggestion! Unfortunately this isn't something that we're likely to add to Bitbucket in…

Dear Aaron, I have encountered this error before aswell whilst using firefox. What version IE/Firefox are you using? There has also been some documetnation posted from Atlassian about this.. here: Some images not displaying, endlessly loading on Confluence page Friendly Regards, Jeremy Mooiman

Dear Nic, Ah ofcourse.. that could indeed be the case! Thank you for your insight! Friendly Regards, Jeremy

Dear Stefan, He still seems to have enough permissions to be able to close a ticket. So i will assume that he is still in the Permission Scheme either as a single user or in a group. Have you tried using the permission helper? Using the permission helper This tool will show you if he can actually still close tickets.…

Dear Andrey, There is a full guide on this topic here; Migrate Local Group Memberships Between Directories What database are you using? And are you using the steps provided in the above documentation? Friendly Regards, Jeremy Mooiman

Dear Tom, This error is indeed known and has been documented widely; https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html I suggest to troubleshoot the above articles, since they concern the same problem. Friendly Regards, Jeremy

Dear Vijayabharathi, There are indeed user defined fields in JIRA that certain users can create. Namely; Custom Fields JIRA lets you add custom fields in addition to the built-in fields. When creating a custom field, you can choose between Standard and Advanced types. For standard types, a preview image is shown for each…

Dear Gabrielle, I have not done so myself, but I believe you can achieve this by using CSS with Confluence, grabbing the Div ID of the button and making it a display;none. However.. you will need to play around a little bit with that because I am not sure if that Div ID is being used elsewhere. Documentation for CSS with…

To follow up on your question that I missed during writing my answer; The three permissions; * Admin, Write and Read Will all allow for code to be cloned and thus downloaded to an individual his/her system. Your request for a user to only review code is practically the same, because some one could still copy code. Friendly…

Dear Vesh, Yes, a user will be able to ''clone'' the repository and thus download a repository to his/her local machine and read the files. Cloning a repository fork or branch When you want to work on a project by updating its files or adding new files, you need to make a local clone of the remote Bitbucket repository onto…

Dear Vesh, The following permission levels and its consequences exist within Bitbucket repositories; So, regarding to your question.. yes, people can clone/fork/pull the repository to their local system. Here a link to the documentation. Friendly Regards, Jeremy Mooiman

Dear George, With hardly 5 tickets a week.. this setup will not be any problem. When the environment grows however.. I would recommend you moving away from a Windows VM and to Linux. The Atlassian products are proven to be working faster on that OS. Should the environment grow... I have a sizing guide for you here;…

Dear Semi, That is not my point. He is asking about the difference of an Internal Comment and Normal Comment... you state the difference.. however you fail to notify him about the facts which I just stated. The difference in the comment screens and its consequences. Friendly Regards, Jeremy Mooiman

Dear Semi, That is not the case, no. You define the two as being different in all cases. Internal comments - Being only private. However... you must not forget that when sending an E-mail directly through workflow buttons, there is no difference between an internal comment or normal comment for the E-mail. The E-mail…