Comments
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Dear Shikha, Create an application link * Log in to JIRA as a user with 'JIRA Administrator' permissions. * Choose > Applications. Select Application Links in the left menu. * Enter the URL of the application you want to link to, then click Create new link.* If you check The servers have the same set of users... then this…
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Dear Shikha, First of all; Are your JIRA and Confluence linked together by an Application Link? If they are indeed linked, you can just select any text on a Confluence page and you will see a button show up which you can press to create an issue in JIRA. See the following documentation;…
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Dear Kirsten, Strange behavior indeed.. you should check this page; https://confluence.atlassian.com/confkb/editor-does-not-work-properly-315326472.html It could be due to; * Interference from a third-party plugin * Confluence JIRA Plugin is disabled * Customisations There are quite some good ways to hopefully resolve your…
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Dear @Andy Thompson, Well.. you do not even have to put everything in one single project. You can show multiple projects on a single board, so all of their issues on one board.. if you would want that. Friendly Regards, Jeremy Mooiman
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Dear Stacey, Ahah! Well, now we do have something that we can use in automation. You say that the e-mail contains the sentence ''i have an issue please help'' correct? We can do this in JIRA Service Desk Automation or in Automation for JIRA by Codebarrel. Your choice :-). I created an example in Jira Service Desk…
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Exactly, @Nic Brough -Adaptavist- :-).
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My pleasure, @Nikola Velevski :)
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Alright; So the E-mail that you are sending back is purely the notification that Jira Service Desk sends out? We need something for the Automation to act on. So what does the E-mail that your customer send contain / do. You could set the Request Type based on Issue Type, or Summary/Description of the E-mail if it has a…
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Dear Nikola, All of the Reports that are to be found within JIRA can be found here; https://confluence.atlassian.com/jirasoftwarecloud/reporting-764478415.html Maybe the; Created vs Resolved Issues Will fit you? Kind Regards, Jeremy
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Dear Arc, No problem! :-). You could also check if your outgoing mail is functioning properly, should the configuration be set. Friendly Regards, Jeremy Mooiman
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Dear Kattner, No, you cannot restore Confluence with just the Attachment folder. These Attachments need to go somewhere. What exactly is your use case? Kind Regards, Jeremy
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Dear Andrey Popov, What version of Confluence do you have? Friendly Regards, Jeremy
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Dear Jagadeesh, I recommend that in order to make certain if you can upgrade with current specs.. you read the Release Notes and the Scaling Guide; Release Notes Bitbucket Server 5.4 https://confluence.atlassian.com/bitbucketserver/bitbucket-server-5-4-release-notes-935388966.html Scaling Guide…
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Dear Arc, Have you checked out the following documentation page? https://confluence.atlassian.com/servicedeskserver031/managing-service-desk-notifications-802164756.html You can configure the notifications for Jira Service Desk on the following levels; * the request is created * a comment is added to the request * another…
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Dear Sundaresen, It is not possible to restore a deleted sprint in JIRA. The only thing that you can do is load a XML backup somewhere. Do notice that when loading an XML backup, this will replace your current environment data. If this is not an option, you should rebuild the sprint. Friendly Regards, Jeremy Mooiman
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Alright, I understand. When / how is your e-mail being send? Is that done through a transition? Because if so, then I believe it is better to change the request type when the transition occurs. Do you only have Jira Service Desk automation, or also Automation for Jira?
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Dear Raja, 1. You will have to either rename this Issue Type by doing this; - Choose > Issues. - Click Issue types. - Find the relevant issue type and click Edit. - Edit the issue type name, description, or avatar, and click Update. 2. You will have to assign the Issue Type to the Workflow you want to use. If you want…
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Dear Vedat, Ahah! Well, pardon me! :-). And ofcourse it is my pleasure and I am happy that this can be of use to you! Friendly Regards, Jeremy Mooiman
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Dear Stacey, It certainly makes sense. I wonder however, if the e-mail that is being send to your JIRA leaves a value somewhere. The Jira Service Desk autoamtion cannot act on the fact that an E-mail has been send out by JIRA.. but it can act on parameters in the ticket. So if a parameter was added to your ticket on the…
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Dear Dunja, In JIRA 7.0 or above, the different licensed users in the Database have now been fully separated. You can use the following SQL against your Database in order to receive a list of all licensed Jira Software users; <span>SELECT</span> <span>DISTINCT</span> u<span>.</span>lower_user_name<span>FROM</span> cwd_user…
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Dear Celik, When starting with your very first JIRA project, I think that some important things to look at are; * Issue Types / Issue Type Schemes - What do you really need? * Workflows - What fits my process, and do I need multiple? * Screens - What information do I need for what Issue Type? * Field Configuration - What…
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Dear Elena, Velocity simply looks at which Issue is in what sprint. It does however calculate scope changes. It will always calculate your original commitment and what you deliver. When a team removes a story from a sprint, it will still show the original commitment on the velocity chart. That is the point of the velocity…
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Dear Margit, May I ask which browser you are using? Also; Has anything recently changed on your environment? And last but not least; Which version of Jira Software are you using? Friendly Regards, Jeremy Mooiman
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Dear Mukesh, How have you configured your Time to first response SLA's? Seeing that it only seems to happen to a certain request type, it might be due to the configuration that you use. Can you give some elaboration about that? There have been bugs reported in certain versions of JSD regarding to the problem you are…
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Dear Raja, Alright; So you want to define some new Issue Types, am I correct? I see that you also want new fields to be added to JIRA and you summarize the statuses which your process needs. As for changing Issue Types, you can simply define a new one; How to add a new issue type * Choose > Issues. * Click Issue…
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Dear Stacey, What values are you basing your automation on? Your client will send in an email, with a certain phrase in a field or a value in a custom field and based on that you want to set the Component / Priority.. correct? Then you base your Queue on Component? If you can shed some light on your process for me, then I…
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Понимаю... Об ошибке, с которой вы сейчас сталкиваетесь, сообщалось ранее. Поскольку это связано с обновлением облаке, я предлагаю вам создать билет на сайте поддержки Atlassian. Ссылка на сайт поддержки What can we help you with? ''Techinical issues and bugs" Which product is this for? Confluence How is your Confluence…
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Уважаемый господин, Что именно вы изменили в приложении? Произошло это с недавним обновлением среды? С Уважением, Джереми
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Watching this Issue :-)
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Dear Darpan, Like Peter said, a Kanban board is filled based on a JQL filter which searchs for Issues within projects. So you should search for the issues instead, and not for the kanban board. Friendly Regards, Jeremy Mooiman
