Hello Everyone,
This morning our self-hosted JIRA installation broke down, rejecting all access requests from all users.
Since there is nothing else than "An unexpected error has occurred during startup.: We couldn't start JIRA", what should i do?
The logs: Jira logs on WeTransfer
I can't see the logs. What do they see at the point of crash?
you can't see the we-transfer link?
This might help from the catalina log:
11-Dec-2018 13:04:36.111 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@cb1060]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@6ccd7a7e]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
There are also a whole lot GC (Allocation Failure) [PSYoungGen: messages in the atlassian-jira log file present.
Don get me wrong, but ...
The logs doesn't have any helping message !!!
That's part of a shutdown, after the system has failed.
What does the application log say the problem is? (Jira home/log/atlassian-jira.log)
We've restarted the service indeed. Didn't try to restart the whole server since a bunch of other applications are running on it as well... I'll discuss it with my IT colleague.
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