Dear fellows, we are renaming trasition buttons in jira service desk workflows (cloud), but this is no working, even before publishing the edited workflow. Can you held us? Thanks!
Can you elaborate on how you are doing this? maybe some screenshots. You should be able to edit the workflow double-click the transition and rename it then publish.
You have to publish the changed workflow for the transition changes to be picked up.
Jack,
I can not change/rename button "Respond to customer" (in portuguese: Responder ao cliente ). I change in the flow, but not change in the screen, the other transitions change.
I sent!
As Nic mentioned you must Publish the changes - Publicar rascunho
It's published, I just clicked edit to show detail the transition
ok so to be clear here are you changing the Status (boxes) or the Transition (line between statuses)?
to change the transition that ends up being a 'button' in the view issue screen you need to double-click the line (transition) and edit/save/publish.
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