hi - I'm the community manager for RapidMiner and I notice that you (Atlassian) also use Lithium for this community. I also notice that you have nicely tied your Confluence pages to this community in look, feel, and navigation, as well as your training pages and so forth. What platform are you using for training? How did you get the look & feel to move so nicely?
Tagging @Monique van den Berg
Thanks.
Scott
https://community.rapidminer.com/
@Monique vdB Our corporation is investigating the installation of Questions for Confluence plugin as a central place for our Internal technology community to ask and get answers to common questions. We already utilize the rest of the Atlassian stack. I am concerned that Atlassian doesn't use their own software. Can you elaborate on exactly how Questions fails to handle the factors you mentioned?"The biggest reasons for that being robust integrated spam management and sheer scale."
What other reasons don't you use your own software?It seems like your team must do a lot of customization to use Lithium. I'm just wondering why didn't your team spend the time updating the features of your own software vs customizing a different software product?Scared to use Questions....Thanks in advance for the info.
@greg varela Lithium has a spam management tool that can review 1000+ messages/day and is 99% accurate in detecting spam posts. This would not be a concern for an internal community, but for an external community at this scale, not having this would be a problem. Spam overran Atlassian Answers in the end because of this.
Our community also has millions of users and pageviews so our scale is massive. Let me see if I can get some info from the Confluence team on how high Questions might scale for your use case! I know a lot of our long-time community members were super happy with it and still don't fully love the Lithium experience.
Hi @greg varela,
One of our product managers addressed similar concerns in this thread:
What is the future of Questions for Confluence?
She posted her contact info in case anyone wants to follow up further, but the Community concern was answered thusly:
Moving the community boards – the decision to move Atlassian Community to a new platform was the result of the broadening requirements of the Community. That is, the need for the Community site to encompass more than Q&A, and also to offer things like user-generated articles, product-specific landing pages and topical themes, which aren’t currently part of the feature set of Questions.
I hope this information helps your organization decide whether Questions is right for your internal technology team.
Thanks,
Ann
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