Hi everyone π
Service teams switch between many interfaces every day to resolve a single request: queues, request views, chat and, increasingly, AI. We're exploring how Jira Service Management could bring these together into one experience that helps every team member work at 10x.
Before we build anything, we want to learn from the people doing the work.
What's involved
- A 45-minute video research interview
- A conversation about how your team works today, with no preparation needed
- π A $100 USD gift voucher as a thank you
What we'd love to learn
- π Which tools and screens your team switches between to resolve a request
- π How team members prioritise and keep track of many requests at once, including work waiting on customers or other teams
- π€ How they pull in specialists or hand work over without losing context
- π€ Where AI helps your team today, and where it falls short
- π What would need to change for your team to work at 10x
Who we'd love to hear from
- Service desk team members and team leads
- Service desk and operations managers
- JSM admins
- Atlassian partners who set up and support JSM for customers
How to participate
π Register here
Thank you for helping us shape the future of service work in Jira Service Management!
Anshumaan Bhartiya
PM, JSM
