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Creating ticket on every recieved Email

Jatin Bansal

I want to create an automation wherein if an email is raised stating the description, Priority, owning department, a ticket should be created in a defined EPIC,

How can I do that?

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Trudy P Claspill

Hello @Jatin Bansal

Are you using an Email Handler to create the issue in Jira Software or Work Management project? Or is this an email that is going to a Jira Service Desk project?

Or have you not yet gotten to the point of actually creating the issue from an email?

Jatin Bansal

Hii @Trudy P Claspill

I have not yet gotten to the point of actually creating the issue from an email.

Trudy P Claspill

Do you want to create the issue into a Software, Business, or Service Management project? The configuration to create issues from emails is done one way for Software and Business (aka Work Management) projects, and another way for Service Management projects.

Jatin Bansal

I want to create an issue in the Jira software project.

The project that I am using is the company managed project

Trudy P Claspill

This documentation provides guidance on the configuration required to create issues from emails in a Jira Software project.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

The process does not directly allow you to parse the content of the email into different fields in Jira. It places the email Subject into the Issue Summary, and the email content into the Issue Description. If you want to parse the content and set other issue fields or make the new issue a child of an existing Epic based on that, you would have to do that with Automation Rules or Workflow post-functions.