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Upgrade to Confluence Enterprise with Jira/JSM Premium on the same site

Jimmy Seddon

Hello Everyone!

Everything I have found so far indicates that I should probably talk to support about this, but I thought I would ask directly just in case someone knows the answer.

My company is looking to upgrade our Confluence Cloud Premium to Enterprise.

However, this exists on the same site as our Jira Software & Jira Service Management which they intend to keep at Premium.

My question is, can we actually run mixed licensing on the same site?

The driving factor for this is an Enterprise Org to solve: https://jira.atlassian.com/browse/CLOUD-10325

But I'm not sure this will actually work they way they want. Any help answering this would be much appreciated.

Also, if the true answer is to contact support, I'll do that and update this question with the response.

Thanks!

Comments

Dave LIAO

Looking forward to the answer! I haven't personally been in this situation.

Also, CLOUD-10325 makes me sad. 😢

Mikael Sandberg

Yes, you can run a mixed environment like that, I actually have the exact same set up. We get Confluence Enterprise as part of Atlassian Together, and Jira/JSM are still on premium.

Jimmy Seddon

Awesome! Thank you @Mikael Sandberg! I really appreciate the answer.

Jimmy Seddon

Yeah.. and unfortunately we have been seeing too many new sites being created to continue letting it happen.

Shawn Doyle - ReleaseTEAM

We run a few orgs and have mixed license levels on different products.

Darryl Lee

Hey @Shawn Doyle - ReleaseTEAM

For us, the $48,000 question (cost to upgrade a 300-Agent JSM Premium instance to Enterprise) is with only one Enterprise Product whether you can edit the Product request settings for ALL products. Because if the text of the page is to be believed, you can only do it for products with an Enterprise subscription.

(In other words, there's no "cheap" workaround to this problem.)

Screenshot 2024-06-22 at 12.41.35 AM.png

Because if not, then as I calculated here, the cost to upgrade our Confluence and Jira instances would be $384,000/yr more.

(SO FAR nobody has created a rogue JSM instance.)

Darryl Lee

Hey @Mikael Sandberg yes you can run a mixed environment, but what we really want to know is if you have access to "Disallow new products" for Jira and JSM on this screen:

Screenshot 2024-06-22 at 12.50.57 AM.png

https://admin.atlassian.com/o/YOURORGID/product-requests/settings

Shawn Doyle - ReleaseTEAM

@Darryl Lee I think you are right it is only with products at the enterprise level.

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