And here comes the next question: We have several forms a customer can use to create an request for a service management project. As the information provided by the customer is the most important starting point, this should be on top when somebody checks the request. Thus I would like to configure the order of all the fields and where to place the attached form on the issue.According to this https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/ it should be possible from "Project settings > Issues > Layout"; it even tells me so when I configure the fields and tabs:
But I cannot find this path in my project settings.
What am I missing?
Hi @Jochen Betz
This option is only available in projects based on a company template.
If your project is setup with a team managed template, this is not possible.
It is a company managed project
Go to your Project Settings and Issues and within issues select Layout
Thank you @Marc -Devoteam- , but that IS the issue. I don't have an entry "Issues" and thus also no "select layout".
The overall is settings is to long to copy (c&P not possible), but the only entries at least containing the text "issue" are
* Issue types", "Issue security" and "issue collectors"
Here the start of the menu:
I see, I missed that you are referring to JSM projects. JSM projects don't have this option.
Only Jira (Jira Software) has this option.
Within JSM projects the issue view and how to order the fields can be found within the request type adn then relates to the jira issue type.
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