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Unable to connect to external oracle database

manohar chunchu

Hi i am using jira data center , i installed app sql connecter for jira , trying to connect to database by providing proper details , while testing connection , getting error like failed to connect.

can some tell me why?

Accepted answers

All comments

Florian Bonniec

Hi @manohar chunchu

Is your server who hos your DC app can reach the server where the DB is hosted ?

Regadrs

manohar chunchu

Yes , because i successfully connected from script runner from same jira center,

now i want to connect using sql connector for jira

Florian Bonniec

Do you have any log when trying to enable the connection ?

manohar chunchu

No i don't have

Nic Brough -Adaptavist-

Without the log, you can not narrow down what the error might be.

You will need to look at

The network settings
- Can your server resolve the name of your database host?
- Can your server reach the database server over your network?
- Does the database server respond to your request at all? (if you got the error message immediately, then it probably did. If it took over 30 seconds to get the error message, then it's likely that you got no response)
Is the database server
- actively serving requests? Check with another user of the database service
- containing the database you are trying to use?
Credentials
- Are you sure the database username and password are right?
- Does the user for the database have all the right permissions on the database you are connecting to?

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