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🥗 📊 Cooking up some Healthy ITSM Reporting Dashboards with Custom Charts: 🥑 Apptoberfest Demo 🥬

Teodora V _Warsaw Dynamics_

When October hits and the holiday season beckons with decadent treats and crazy amounts of support requests, it can be difficult to stay on top of both your physical and ITSM health!

Cooking-Healthy-ITSM-Reporting-Dashboards-Custom-Charts-for-Jira-YouTube-Cover.png

That’s why we asked Chef Becky to help us create a nutrition plan that’s easy to follow and effective in the long run. 🥙

In this cooking tutorial, learn to take full advantage of your data on customer satisfaction (CSAT), service-level agreements (SLAs) and support requests, transforming it into an ITSM reporting dashboard that’s great for team health!

Oh, and for physical health, we’ve thrown in a recipe for a nutritious lunch. 😁

https://www.youtube.com/watch?v=4Uj8nrs434c

Watch our cooking tutorial here -> https://youtu.be/4Uj8nrs434c

List of ingredients for your Jira reporting dashboard:

Jira Service Management project
Jira Dashboard
Custom Charts for Jira

List of ingredients for your tasty lunch:

🥬 lettuce
🍅 cherry tomato
🥑 avocado
🌰 pecans

Want to try it for yourself? Test it out on our Interactive Playground, or try it free on the Atlassian Marketplace.

Enjoy cooking! 🍳

Comments

Alex Koxaras -Relational-

Hi @Teodora V _Warsaw Dynamics_

You charts seems really nice! I really like that all charts can be seen within the same jira instance. I really liked your video as well

One question comes to my mind, that has to do with SLAs. If let's say that I have another app installed, e.g. something that has custom SLAs, how will your app see the new app and the relative fields? Can you app see custom custom fields (or even calculated) and place them within graphs?

Thanx!

Teodora V _Warsaw Dynamics_

Hi @Alex Koxaras -Relational-,

Thank you!

I've asked our team, and the answer is as long as the app is adding data to a Custom Field, Custom Charts should be able to report on it. If you're having any problems, please raise a support ticket, and we can work on ensuring the data is compatible.

We're actively working on 3rd party app integrations and continually expanding our library of supported app fields.

Alex Koxaras -Relational-

Thank you @Teodora V _Warsaw Dynamics_ for your quick reply! Appreciate it! Will give it a try

Andy Gladstone

@Teodora V _Warsaw Dynamics_ well presented. The cooking presentation and your natural talents are not lost on me. The video presented the application very well. I've seen the demo and will be bringing it back to my internal team to consider.

Teodora V _Warsaw Dynamics_

Don't forget to share feedback @Alex Koxaras -Relational-!

@Andy Gladstone, so nice to hear it's presented understandably. That's always our greatest doubt, but I'm really proud of this project and Chef Becky's wonderful presenting skills.

Britta Neugebauer [yasoon]

Mmmhm, that's a delicous, healthy and beautiful recipe for ITSM! Thank you Chef Becky and @Teodora V _Warsaw Dynamics_

Teodora V _Warsaw Dynamics_

Aww, thank you for the feedback, @Britta Neugebauer _yasoon_!

Anna Odrynska - Alpha Serve

OldStreetSolutions Team,

You have done great this time - again, and as usual!

Anna

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