Hello team,
I want to move the ticket from one status to another if it reaches the Date and Time given in the "Change Date and Time" field while creating the ticket.
#Jira Cloud
Regards,
Lokesh
Hi @lokesh
Welcome to the community.
Go to project settings -> automation and add new rule. Use Scheduled trigger and provide a JQL (Ex; due (or your customer date field) < now()). Then add an action (Transition Issue) and choose the destination step for automatic status change.
Hi @Tansu Akdeniz ,
Thank you for the quick response!
For the Scheduled trigger, when do I run the rule? will there be any specific time frame? Because tickets gets created every day or even every hour.
For example:
Ticket 1 - My Date picker field data is 08/14/2022 12:30 PM while creating the ticket.
Ticket 2 - My Date picker field data is 08/14/2022 1:00 PM
Let's say, my issues (Ticket 1 & Ticket 2) are at To Do status. When I reach the above time, these should move to In Progress.
Automation Rule:
Trigger - Scheduled
Action - Issue Transition to In Progress.
Do I need to run the rule for every 5 mins? 30 mins? 1 hour? or 1 Day?
Please suggest.
Thank you!
It is totally up to you.
ps: Unfortunately, there is no trigger that will instantly detect when the deadline ends. Therefore, you should configure scheduler on time basis.
With the above JQL, I was not able to achieve even if I set the rule to run for every 10 mins.
My status is not getting changed.
Thank You!
I assume that there are issues with due dates past. You can validate by clicking "Validate query":
Also please notice this feature "Only include issues that have changed since the last time this rule executed".
Can you check Audit Log of this rule?
It looks like you're new here. Sign in or register to get started.
