Can we create Pie Chart for single Project according to their request type in JSD
Hi @Prashant Mali
It is not possible at the moment, you can vote for the feature request and start watching it here: As a user, I would like to add Customer Request Type field into Dashboard Gadget.
Hope this helps,
- Manon
@Prashant Mali
I think it is possible with 'interesting' way.
You can create JSD automation rule for updating different fields, for example :
WHEN - Issue created
IF - Issue matches - "Customer Request Type" = "Desktop/Laptop support (IT)"
etc for each Customer Request Type.
THEN - Edit labels - value - "Desktop/Laptop support (IT)",
Then you can create PieChart on Labels in your JSD-project.
@Alexander Bondarev
The unavailability of the "Request Type" in a few places has bothered me for a while and this solution has worked great for me.
It is a shame that so much "basic" Jira functionality can only be accomplished by creative workarounds such as this, or $ add-ons, but I thank you for posting it!
@Alexander Bondarev that's great idea, i will try it out
@Alexander Bondarev we rely on automations a lot in our instance and adding another one that reacts on ticket creation would consume a lot of our max allowed execution time. But I agree that when things are not available out of the box, one has to think out of the box!
Hi, I agree this should be available out of the box. If you're up for a commercial solution, our app Dashboard Hub for Jira provides different gadgets. The JQL Custom Charts gadget lets you use the JSM Request Time for your charts:
You can see a live demo of an ITSM dashboard here. Hope this helps!
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