The reporter of the issue does not recieve email notification when issue resolution is marked as done,
Hi @Pritam M
By reporter, do you mean a user who is a customer and doesnt have the product license?
Do check on the customer notification setting of the JSM project to troubleshoot.
You propably need to get the reporter added to the notification scheme for the project (literally the reporter, not an individual)
You will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.
I mean a reporter who has the product license.
The reporter is added as mentioned in the screen grab.
How to check this - you will need to check the workflow to see what event is fired by the "close issue" transition, so you can match it up in the notification scheme.
Ok, and does the "close issue" transition fire the "issue resolved" event?
No, it does not.
That's the problem then - you've set it up for the reporter to be emailed when "issue resolved" is fired, but you're not firing it in the transition.
Change the transition so it fires the "issue resolved" event.
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