I have 2 users in a group. while working on issue tickets 1 user can add participants while the other cannot. Their user profiles are identical. any reason why 1 of them can add participants while the other cannot?
@Justin Clark - hi Justin! Do the users have identical permissions for that Jira project?
Hi Dave. Yes they are identical.
Can they both try to add the same user(s) as participants?
Do you know if either user is working on the ticket from the agent view, or customer portal view?
both are working from the agent view. When adding any user 1 can the other has can see the participants but is unable to add any at all.
@Justin Clark - is it possible that one of the users is not logged in with the user that you think they're logged in as? Say, if your company has domain aliases or some other reason why a teammate might have several user accounts? Just thinking through all the possibilities. 😊
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