We have several forms with custom fields. Email notification being sent to creator is very generic. Must be able to add custom field/value from forms to email ??
Hi @Efren Diaz
Welcome to the Atlassian community. Which email notifications are you referring to ? Usually you get emails for create/update events. For very specific emails you can make use of automation for jira to send out custom messages
BR
Ajay
I'm referring to the initial email notification when the ticket has been created. Currently when the person creates the request, an email notification is recieved but its very generic. We must be able to add some kind of information captured (ie. custom field) in the request to be included in the email.
Ok, got it .. In that case please have a look at some of the automation notification examples which might be of help to you.
I have seen those. those do not help me. Is there any way i can do a live chat with someone about additing custom field values in emails notification?
Custom field names can be obtained by using the rest API
https://<replace with your instance id>.atlassian.net/rest/api/3/field
Once you have the custom field id, you can refer to the examples provide in Automation for Jira to include the field value in the email template
Hope that helps
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