Hi, after upgrade the UpRaise from version 4.5 to version 5, there have few users get spam by below email. Anyone know what is it? And how can I stop it?
@Yew Teng Ui this is Anand from Team UpRaise.
We are aware of this issue & are already investigating the root cause. Until a fix is live, here's what your teammates can do.
For any further help, do reach out on our service desk - https://amoeboids.com/atlassian-apps/supportBest,Anand
Hi Anand,
Thanks for the reply.
I have more than 700 user using the UpRaise, I don't think one by one change the setting is a good option.
May I know this bug only happening on version 5.0.2?
If I revert back to version 5.0.0 or 5.0.1 it still will have the bug?
@Yew Teng Ui yes the bug is there from V 5.0.0 onwards. We are doing additional logging in V 5.0.3 to find out the root cause. V 5.0.3 will be live tomorrow.
Until then, here is the database script to stop the notification for all your users.
INSERT INTO public."AO_EB0AB3_UP_EVENT_UNSUB"("EVENT_ID", "NOTIFICATION_TYPE", "USER_ID", "CREATED", "CREATED_BY", "MODIFIED", "MODIFIED_BY")SELECT 11, 1, u."ID", now(), 'System', now(), 'System' FROM public."AO_EB0AB3_UP_USERS" u LEFT JOIN public."AO_EB0AB3_UP_EVENT_UNSUB" e ON u."ID" = e."USER_ID" WHERE e."USER_ID" IS NULL AND u."STATUS" = 0;
This is the syntax for postgres, you may want to modify a bit depending on your database.Let us know how it goes.
Best,Anand
Hi @Anand Inamdar_Amoeboids
Thanks for the query, has been run it on the database and its work.
Hope there will have a permanent solution ASAP.
@Yew Teng Ui
In the recent release (V 5.0.0.3) we have added some debug logs to find out the root cause of this user profile updates issue. You need to update to latest version and to enable debug logs follow the steps below -* On your Jira instance, goto Settings -> System -> Logging and profiling (you will need Jira admin access)* In right hand side main page, scroll down to "Default Loggers" section* Click on "Configure" link, popup will open* Set Package Name = “com.amoeboids.apps.service.directory.impl.AbstractUserServiceImpl“* Set Logging level = “Debug“* Click on “Add”* Again click on same "Configure" link and* Set Package Name = “com.amoeboids.apps.server.persistence.dao.directory.UserDaoImpl“* Set Logging level = “Debug“* Click on “Add”When you notice the user profile update logs in the history tab, please share the Jira logs surrounding that timestamp.
Really appreciate your help while we figure out the root cause for this issue.
2021-02-16 11:52:59,668+0800 http-nio-8081-exec-43 DEBUG anonymous 712x230914x6 - 10.0.14.42 /rest/api/2/issue/VIECIT-73 [c.a.a.s.p.dao.directory.UserDaoImpl] Logging history json {"value":[{"field":"role","old":[{"id":7,"name":"NO_ACCESS","label":"No Access"}],"new":null}]}2021-02-16 11:52:59,684+0800 http-nio-8081-exec-43 DEBUG anonymous 712x230914x6 - 10.0.14.42 /rest/api/2/issue/VIECIT-73 [c.a.a.s.directory.impl.AbstractUserServiceImpl] java.lang.Throwable: sendProfileEditedNotification: Logging stack trace to debug user update historyat com.amoeboids.apps.service.directory.impl.AbstractUserServiceImpl.sendProfileEditedNotification(AbstractUserServiceImpl.java:907)at com.amoeboids.apps.service.directory.impl.AbstractUserServiceImpl.update(AbstractUserServiceImpl.java:884)at com.amoeboids.apps.service.directory.impl.AbstractUserServiceImpl.update(AbstractUserServiceImpl.java:803)at com.amoeboids.apps.server.jira.events.UserEventListener.updateUser(UserEventListener.java:93)at com.amoeboids.apps.server.jira.events.UserEventListener.userUpdatedListener(UserEventListener.java:54)at sun.reflect.GeneratedMethodAccessor434.invoke(Unknown Source)at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)at java.lang.reflect.Method.invoke(Method.java:498)at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)at com.atlassian.event.internal.LockFreeEventPublisher$Publisher.dispatch(LockFreeEventPublisher.java:220)at com.atlassian.event.internal.LockFreeEventPublisher.publish(LockFreeEventPublisher.java:96)at com.atlassian.crowd.core.event.DelegatingMultiEventPublisher.publish(DelegatingMultiEventPublisher.java:24)at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.storeUserAttributes(DirectoryManagerGeneric.java:437)at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.storeUserAttributes(ApplicationServiceGeneric.java:656)at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:333)at com.atlassian.crowd.embedded.core.CrowdServiceImpl.setUserAttribute(CrowdServiceImpl.java:324)at com.atlassian.jira.security.login.LoginStoreImpl.setLong(LoginStoreImpl.java:132)at com.atlassian.jira.security.login.LoginStoreImpl.recordLoginAttempt(LoginStoreImpl.java:47)at com.atlassian.jira.security.login.RecoveryLoginStore.recordLoginAttempt(RecoveryLoginStore.java:60)at com.atlassian.jira.security.login.LoginManagerImpl.recordLoginAttempt(LoginManagerImpl.java:340)at com.atlassian.jira.security.login.LoginManagerImpl.onLoginAttempt(LoginManagerImpl.java:222)at com.atlassian.jira.security.login.JiraElevatedSecurityGuard.onSuccessfulLoginAttempt(JiraElevatedSecurityGuard.java:30)at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:142)at com.atlassian.seraph.filter.PasswordBasedLoginFilter.login(PasswordBasedLoginFilter.java:78)at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:110)at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:67)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:38)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.johnson.JiraJohnson503Filter.doFilter(JiraJohnson503Filter.java:79)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.idalko.jira.plugins.igrid.servicedesk.ServletRequestContextFilter.doFilter(ServletRequestContextFilter.java:23)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:30)at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:33)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.ratelimiting.internal.filter.RateLimitPreAuthFilter.doFilter(RateLimitPreAuthFilter.java:71)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:55)at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:43)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:31)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:39)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:61)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:121)at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:206)at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:615)at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1626)at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)at java.lang.Thread.run(Thread.java:748)
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