I have a strange issue. I have a JSD project with two request types . Each request type is mapped to a separate issue type (Service Request and Change). The issue type screen scheme specifies that a different screen configuration is to be used for each issue type. However when I create a request type for "Service Request" the fields that appear on the form are for the "Change" screen. Any thoughts on what is going on here or a way to debug what I have done wrong?
If a field is marked as required in the "Field Configuration Scheme", it is also required on the "Request Type" creation screen(s). The fields marked as "Required" in the "Field Configuration Scheme" will appear on the "Request Type" creation screen(s) config whether or not they appear on the underlying create issue screen.
In my case all the Change Control fields that are showing up on my service request issue type are marked as Required" in the "Field Configuration Scheme". It would be useful if a different "Field Configuration Scheme" were assignable per issue type.
Recommend do not validate a field (making it required) using the "Field configuration scheme", instead validate at "Request Type" field configuration screen. This gives option to selectively make field required across screens.
Hi Pete,
My first thought is to make sure that you have the Request Types mapped to the right Issue Types. It's easy to get those out of whack.
Thanks @John Funk I am sure they are mapped correctly but appreciate the help. It is such a simple project I am surprised by this problem.
I would have to see all of the screenshots to be more helpful :-(
@John Funk , let me clarify that when I use the "Create" button in Jira to create an issue the correct fields are displayed on the screen for each issue type. However when I create a "Request Type" of the issue type "Service Request" in service desk the wrong screen ("Change" vs "Service request") is displayed.
So if you go to Project Settings for the JSD Project, and then click on Issue Types, do you see the screen scheme linked to the Issue type?
Then if you click on Request Types, and select one of the Request Types, and then Click on the Request Form - do you see the right fields?
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