Greetings.
Can someone explain what the difference is between the out-of-the-box "Automation" capability and the "Project Automation" plug-in? Especially, why I would choose one over the other?
Thanks in advance!
Is this Jira or JSD?
Automation is most like the OOTB JSD automation and Project Automation is likely associated to the Automation for Jira addon. Now with Atlassian having acquired Codebarrel (vendor of A4J) it is being integrated directly into Cloud and the same may occur in time for Server. I would hope that at that time the two automations will become one.
Thanks for the reply. This is Jira ServiceDesk. I'm still not sure what the differences are, and when I should use one over another. This is quite frustrating.
I'm in the same situation and I assume "Project Automation" is the new approach and "Automation" is old approach?
If anyone can confirm this I would greatly appreciate it.
Agreed - for example, I can get OpsGenie to work via Automation but not "Project Automation". Not clear if this is expected.
Yes Automation was the original method for performing automated tasks inside JSD. Project Automation is the new kid on the block. For now they remain separate but I suspect they will be combined into a single solution. I suspect, but do not know, that any unique and useful automations available inside of Automation (like OpsGenie) will find their way into Project Automation. I also expect that the "Project" term will disappear once combined so it is simply "Automation".
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