nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA servicedesk customer portal showing additional page "Raise a request"

Sinshith Sachidanandan

Want to remove this page from the Customer portal, Need to go to request groups directly

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Patricia Francezi_iDev_

Hi @Sinshith Sachidanandan

Welcome to the community!

It seems to me you dont have visible Request Types in your project.

You need to create them in your project configuration / request types.

Then associate them to Issue types.

For complete information on Request Types, please check:

https://support.atlassian.com/jira-service-desk-cloud/docs/categorize-customer-requests-into-request-types/

If you have any question, let me know. And if my answer provided you the information you want to, please accept it.

Sinshith Sachidanandan

Yes I got request types

But under the Raise a request tab.

But I want to go directly to request types instead of "Need to raise a request" tab

Patricia Francezi_iDev_

Question: Is this project Classic or Next-Gen?

Sinshith Sachidanandan

Next-Gen

Patricia Francezi_iDev_

Hi,

I guess your request types are grouped

https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-issue-types-in-next-gen-service-desks/

Check the session

Group request types

I checked my Next-Gen project, and they are not grouped, so showing directly in the first page in the portal because there is only one group

If this not explain your case, please provide screen shots from your "Request Types" in Project Configuration and from your "Grouping" in the portal, please.

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