Is there a possibility or feature available within Jira Service Desk to deploy reports to Customer Portal?
@[deleted]right now the portal is intended for customer interaction.
Would you be able to share what type of information you want to make available to customers? Maybe a public viewable dashboard would work.
Cheers,
Radu
Thank you, @Radu ,
I want to share a report for Outstanding Request for Change and all related information.
Also if you can please guide me on how to set-up a public viewable dashboard.
@[deleted]Hi, just wanted to say I haven't forgotten about this. I'm looking into the actual solution and have ran into an snag. will keep you posted.
@Radu thank you for the update, look forward to options
Hi @[deleted],
Step 1 create a filter
and make sure it has public permissions
Step 2 create a dashboard
make sure this one is also public
Step 3 add a gadget based on the filter you created on step 1
This is the work you need to do to create a dashboard.
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I was looking into ways to share this with anonymous users, which Jira doesn't support at this time. If Jira doesn't Jira Service Desk won't be able either.
Here is a ticket you can vote/ watch for that feature https://jira.atlassian.com/browse/JRACLOUD-68499 .
The workaround is to create a generic account you would share with your customers that has restricted access to your product. You would have to give them only access to Jira Core as a product and restrict their access through permissions.
This is the way I see it.
I'm sorry there is no straight forward solution for this at the moment.
Regards
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