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How To add issues dashboard and request issues list in help center portal

Dineshkumar_wngqso

I need to add request issues list and issues dashboard into the help center portal.find the below screenshot,

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Jack Brickey

Hi @Dineshkumar and welcome to the Community. As an admin you add Request types from within the application (not from the portal itself) via - Project settings > Request types. As for a dashboard, I’m unclear what you mean, however you really can’t add a Jira dashboard on the Help Center.

Dineshkumar_wngqso

Hi jack,

can we add request types in customer portal page.

Jack Brickey

I don’t know what the “community portal page” is but again the way the portal works is that you present request types to customers by adding/configuring them under Project settings. You can group RTs there as well which is useful if you have many RTs. You might find this useful - categorize-customer-requests-into-request-types

Dineshkumar_wngqso

Hi jack,

I am on new to jira service desk.i also refer the above document.

Project->channels->click on help centre.Its show customer portal page. i need to show request issues and issues dashboard in that page.

can you suggest any way

Jack Brickey

I recommend you review the getting started articles with JSD to familiarize yourself with JSD concepts and terminology. The way it basically works is you have a Help Center which is the main landing page for your JSD customers. On that page you will then have many portals (child pages) that represent the various JSD projects.

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