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Sometimes JIRA create issue fails is there a way to see the logs when ticket was tried to created

anil musunuru

when i tried to create a ticket in JIRA it fails sometimes(Intermittent issue), is there a way to see the logs of why the create was failed.

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Hernan Halabi

You would be able to if you are running on server or datacenter version.

More info about logs here

anil musunuru

That was very useful, do you know which package names logging levels should be changed in the log4j.properties file in order to see the logs for issue created/failed. @Hernan Halabi - Elite IT Consulting Group

Hernan Halabi

sorry, I'm on the road and don't have it in mind. I suppose that a ticket to atlassian support can help you get that answer.

anil musunuru

can you help @Nic Brough -Adaptavist-

Nic Brough -Adaptavist-

Actually, you should not need to worry about logging levels just yet - most issue creation failures will automatically throw errors into the logs.

What error do you get on screen when it goes wrong? Can you match anything to the time stamps in the logs?

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