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Multiple projects one ticket queue

unknown

I had made one project for multiple customers, thinking it was the right way to go. We do not have a lot of tickets per project, but across projects there is a considerable amount of tickets that we want to track and analyse. (Especially component-wise; e.g. what seems to break most often, etc.)

Yesterday i found out that i need different service desk projects in order to manage confluence knowledge bases accordingly to each project. So I went ahead and began creating new projects.

Now my question is: How do I track tickets across projects within one queue view? there will be way to many projects for it to be comfortable navigating.

Accepted answers

Elifcan Cakmak

Hello,

I don't think what you are asking is possible. But you can always use issue filters instead. Queues are nothing more than filters by themselves, anyways.

You can create issue filters such as "all projects & all open", "all projects & assigned to me" etc. You can also subscribe to these filters, too.

Regards.

All comments

Elifcan Cakmak

Hello,

I don't think what you are asking is possible. But you can always use issue filters instead. Queues are nothing more than filters by themselves, anyways.

You can create issue filters such as "all projects & all open", "all projects & assigned to me" etc. You can also subscribe to these filters, too.

Regards.

unknown

Aah! Now it makes more sense. Perfect! Thank you very much.

It is the obvious way to go I see now.

Elifcan Cakmak

Sure, glad it helps

Susan Hauth [Jira Queen]

We ended up reverting back to dashboards to consolidate multiple project queues.

Carla Ann Rowland

I concur with the Elifcan and Susan the best way without more $ is to make a dashboard with filters that mirror queues. I did check the marketplace and there is an add on queues for service desk that you can evaluate.

Marcel Hager

Ridiculous that you had to go that route for something that should be in the product already...

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