Hello,When receiving email on the Jira Service Desk, HTML-formatted content is deconfigured, even with the wiki-style renderer enabled in the description and comment field.
Hi Eduardo,
Welcome to Atlassian Community!There are three settings that can make the notification format change even if the renderer is set as Wiki-Style.Please, check the configurations below to confirm if it's set to HTML:
1 - ProfileClick on your Profile picture > Personal settings > Email notifications format > Set to HTML > Save changes.
2 - HTML email parsingGo to Jira settings > Products > Email requests > HTML email parsing and click on the checkbox to Enable HTML email parsing. If it's disabled, notifications will be sent as plain text.
3 - Default user preferencesGo to Jira settings > System > Default user preferences. If the Default outgoing email format is not set to HTML, click on Edit default values to change the email format.
Regards,Angélica
Hi Angelica,
The settings were already enabled, but when the email has html content the field does not render correctly.
As the settings are correct, maybe it must be related to a bug. Are you and your team using Outlook to send emails to Jira?If so, that's might be the issue:- https://jira.atlassian.com/browse/JRACLOUD-69971If it's not, please let us know the mail client for us to test here.
our email client is Gmail.
Would you mind send me an email and add the signature? Then I can forward the email to a test instance and check what happens.I'll send an email and I'll wait for your response in order to test.All settings are ok, so we must investigate if sending an email with the same signature to another instance if the issue will happen.
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