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Good day - My customer is unable to view all their issues that they have reported in Jira.

Ugandren Peter

On the customer portal, my client has logged tickets/requests, but is only able to view 7. How can we fix this?

Thank you.

Regards,

Ugan

Accepted answers

All comments

Fabio Racobaldo _Catworkx_

Hi Peter,

Customer can use filter in order to see all his resolved tickets. By default he can see just his open tickets.

Hope this helps,

Fabio

Ugandren Peter

Hi Fabio

I am talking about his "Open" tickets. Below is a screen shot of what he is able to see, only "7" tickets - but he has created/reported "13" which are open - How is that possible?

Fabio Racobaldo _Catworkx_

Hi Peter,

please could you try to perform a reindex at project level? Moreover, could you check the permission scheme in order to figure out if user has capability to see those 6 tickets?

Ciao,

Fabio

Ugandren Peter

Hi Fabio

My answers in "bullet form"

please could you try to perform a reindex at project level?

Please assist me as to how do i go about performing a reindex.

Moreover, could you check the permission scheme in order to figure out if user has capability to see those 6 tickets?

No clue as to how to go about checking the permission scheme.

Sorry, i am new to Jira, only using it for about 6 months now.

Kind regards,

Ugan

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